June 2, 2014 — 16 years ago, Integrated Service Solutions opened its doors in a home-based office pioneering the idea of a single source solution for life science companies. Today the company is headquartered in a 20,000 sq. ft. modern facility, employs sixty full-time professionals and services more than 525 companies throughout the U.S.A., Puerto Rico and Barbados.
In 16 years, the Company has grown from its core business base of providing calibration and equipment maintenance services to leading pharmaceutical and biotechnology companies to a roster of regulated businesses such as cosmetics, food and beverage and nutraceuticals. Along the way, they have earned the registrations necessary to service these industries including ISO 9001:2008 and A2LA 17025.
“It’s all about the service,” commented Joseph Uricchio, President and CEO. “And to provide outstanding service requires trained field service specialists as well as a constant reinvestment in test equipment and an infrastructure that includes customer service, IT and quality assurance personnel that are enthusiastic about delivering the very best in service.”
Integrated Service Solutions is a company on the move and constantly looking for ways to refine processes, streamline procedures and pass along cost savings to customers. The company championed the idea of going paperless nearly a decade ago by switching all of their calibration records to electronic documents that are 21 CFR Part 11 Compliant. Plus, they added bar coding to their calibration labels allowing for quick and easy record retrieval.
“This is an exciting time for the company,” said Catherine Peetros, Director of Business Development & Operations. “We are investing in new talent and expanding steadily. We have some of the best resources in the industry who bring decades of experience with them.”
The company has also championed value added services to their customers including the roll out of their Certificate Management System (CMS) earlier this year. This proprietary application provides customers with easy access to their electronic calibration documents using their desktop computer or mobile devices. In addition, the company also introduced Live Chat on their web site to ensure a fast speed of response to customer inquiries.
“As we look to the future, the biggest challenge we face is staying focused on delivering exceptional service to our customers,” added Peetros. “With a solid business base and the passionate people who work here, we have a roadmap for success.”