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Integrated Service Solutions, Inc. Announces A2LA 17025 Field Accredited Calibrations

Integrated Service Solutions, Inc. a single source service provider
to regulated industries adds field calibration services
to expanded scope of accreditation.

MARCH 2017—LANSDALE, PENNSYLVANIA— Integrated Service Solutions, Inc. (the Company) announced today that they completed another successful audit and expanded their scope of accreditation by the American Association for Laboratory Accreditation (A2LA) for field calibration services.

With longevity in the industry as a leading service provider, the Company committed the time and resources to expand their scope of existing ISO/IEC 17025:2005 scope of accreditation to now include:

  • O2 and CO2 for gas detection equipment
  • Pressure
  • Relative Humidity
  • Temperature
  • RPM
  • Chemical
    • pH
    • Conductivity
  • Time

“Providing A2LA 17025 field accredited calibrations was a natural progression for our company,” said Joe Uricchio, President and CEO. “This on-site calibration component, including the ability to report uncertainties, is of significant value and importance to many of our customers in the regulated businesses we serve including pharma, biotech and medical device.”

Integrated Service Solutions, Inc. has held A2LA 17025 accreditation for specific calibrations, including volume (pipettes) and mass since 2007. “Expanding our scope to include field calibrations further demonstrates our customer commitment to be a single source solution for them,” added Uricchio.

The American Association for Laboratory Accreditation (A2LA) is a non-profit membership society which provides laboratory-related accreditation services and training to companies that complete the rigorous inspection process and meet all requirements set forth by the membership society.

Integrated Service Solutions, Inc. certificate and full scope of accreditation for both laboratory and on-site equipment calibrations may be viewed at: http://www.a2la.org/scopepdf/2551-01.pdf

 

About A2LA:

A2LA is the largest U.S.-based, multi-discipline accreditation body with over 35 years of experience providing internationally recognized accreditation services and quality training.  A2LA’s world-class accreditation services encompass testing and calibration laboratories, medical testing laboratories, inspection bodies, proficiency testing providers, reference material producers and product certification bodies.  Organizations are accredited to international standards and field-specific requirements developed with government and industry collaboration.  A2LA also offers a wide variety of both public and private on-site training programs to complement the various accreditation programs.

 

About Integrated Service Solutions, Inc.

Privately-owned, ISO 9001:2008 registered and ISO/IEC 17025 accredited, the company, founded in 1998, is a nationwide service provider specializing in providing equipment calibration and preventive maintenance services to nearly 1,000 regulated businesses. Recognized for longevity in the industry, Integrated Service Solutions has a rich history of staying in the forefront of the latest technologies. The company enjoys a reputation of being the industry leader in electronic documentation, centralized databases for easy retrieval of records during FDA audits, a consistent customer satisfaction rating >98% and a commitment to great customer experiences based upon relationships, trust, value and quality.

For more information on the company’s achievements and experience, services provided and key leadership, please visit the web site at: http://www.integratedservicesolutions.com
 

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Integrated Service Solutions, Inc. Announces Expanded Scope of Accreditation by A2LA

Integrated Service Solutions, Inc. a single source service provider to regulated industries announces low temperature Dew Point Calibrations added to expanded scope of accreditation.

MARCH 2017—LANSDALE, PENNSYLVANIA— Integrated Service Solutions, Inc. (the Company) announced today that they expanded their scope of accreditation by the American Association for Laboratory Accreditation (A2LA) for low temperature Dew Point Calibrations. The expanded scope now includes dew point calibrations. The full ranges include -95 to 60°C FP/DP.

As an industry-leading service provider, the Company invested the time and resources to expand their accreditation to include dew point to meet the requirements of specific customers. The new test equipment is a two-temperature, two-pressure low humidity generator that operates over the range of -95°C to +10°C FP/DP with an accuracy of +/-0.1C FP/DP with the lowest uncertainty of +/-0.19°C FP/DP. This same model is the one that manufacturers use for their original factory calibrations of dew point equipment.

“Investing in the equipment and expanding the scope to deliver A2LA 17025 accredited dew point calibrations demonstrates our technical competence and gives our clients a clear differentiator in their service provider,” said Joe Uricchio, President and CEO.
“This specialized equipment complements other standards for temperature and humidity equipment in our Metrology Lab. Adding this provides our customers with a much faster turnaround time of about two weeks compared to the industry norm of up to 13 weeks and our calibration is now A2LA 17025 accredited, added Uricchio.”

Laboratories use ISO/IEC 17025 to implement a quality system aimed at improving their ability to consistently produce valid results and since the standard is about competence, accreditation is a formal recognition of that competence.

Integrated Service Solutions, Inc. has held A2LA 17025 accreditation for specific calibrations since 2007.

Accreditation by nationally recognized organizations provides customers with confidence in calibration reports and traceability. In addition, an unbiased assessment of a laboratory’s standards and procedures provides an impartial viewpoint as to how a laboratory functions. Integrated Service Solutions, Inc. certificate and scope of accreditation may be viewed at: http://www.a2la.org/scopepdf/2551-01.pdf

  

About Integrated Service Solutions, Inc.

Privately-owned, ISO 9001:2008 registered and ISO/IEC 17025 accredited, the company, founded in 1998, is a nationwide service provider specializing in providing equipment calibration and preventive maintenance services to nearly 1,000 regulated businesses. Recognized for longevity in the industry, Integrated Service Solutions has a rich history of staying in the forefront of the latest technologies. The company enjoys a reputation of being the industry leader in electronic documentation, centralized databases for easy retrieval of records during FDA audits, a consistent customer satisfaction rating >98% and a commitment to great customer experiences based upon relationships, trust, value and quality.

For more information on the company’s achievements and experience, services provided and key leadership, please visit the web site at: http://www.integratedservicesolutions.com

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Third and Fourth Quarter 2016 Customer Satisfaction Results

2016 wasCustomer-Feedback a great year for us. We celebrated 18 years in business and our customer base grew. We’d like to thank all of our long-standing customers and welcome the 100+ new customers.

_______________________________________________________________

Below are some of the comments and feedback you shared with us throughout 2016.

“Thank you again for all your help in 2016. Looking forward to continue working with you in 2017. Happy holidays and happy new year.” New York

“We really appreciate your perseverance to accommodate our job.” Pennsylvania

“Thank you very much for your group’s hard work.” New York

“Keep up the good work. You are a welcome alternative to the cal service we were using.” Indiana

“Thank you so much for your help and amazingly fast delivery for the 20 calibrated pipettes back to us in 24 hours for each batch.” Maryland

“And this is why we use ISS. You make things easy on us. Thank you very much for the help!!! New Jersey

“Your company was great at compromising and getting what we needed done.” Nevada

“I enjoy our partnership.” Maryland

“It’s always a pleasure working with you. We really appreciate your support” Ohio

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Second Quarter 2016 Customer Satisfaction Responses

Results are In!
Second Quarter 2016 Customer Satisfaction Responses

Customer-FeedbackTo provide our clients with a great customer experience, we routinely reach out to get their feedback. As part or our ISO 9001:2008 Quality Accredited Program, the input we receive helps us to continually improve and expand our services. 

Below is a sampling of the responses we received from our 2nd quarter satisfaction survey.
_______________________________________________________________________
_______________________________________________________________________

“Thanks again to you and your team for the great hospitality during our recent audit. We enjoyed meeting the personnel and touring the facility.” Stephen

“Very satisfied with the job you did. Would highly recommend ISS.” Daniel

“Nothing to improve! All is fine!” John

“Dan was our service technician. He was very knowledgeable and efficient in calibrating our equipment. This is the third year we have used ISS for our annual calibrations. Based on the service we received, we would recommend ISS for their convenience and quality of service provided.” Stan

“We are satisfied with the services of ISS.” Rich

“All is great!” Frank

Integrated Service Solutions Customer Support

Customer Service at Integrated Service Solutions

“Not anything that I can think of at the moment. The service technician you send to us, Robert is very good and highly skilled and knowledgeable.” Thomas

“Keep up the good work!” Glenn

“I really appreciate it and the service you provide.” Heidi

Very happy with the level of support and service. All the technicians have been extremely friendly and helpful.” Matt


ISS Contact UsCONTACT INFORMATION:

Call us today at: 610-287-3433
Use
 the Live Chat option
Click on the quick & easy Contact Us Form
Email Info@IntegratedServiceSolutions.com

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Sartorius Instrument Services NA partners with Integrated Service Solutions, Inc.

Untitled-1Sartorius Instrument Services NA is pleased to announce that we have partnered with Integrated Service Solutions, Inc. to provide on-site liquid handling metrology service solutions.

Integrated Service Solutions, headquartered in Lansdale, Pennsylvania has been a national provider of metrology services covering a wide range of laboratory equipment across 500+ regulated industries for almost 20 years. Together, we will be able to accelerate the expansion of our national footprint while addressing the individual needs of our customers for a total Liquid Handling Metrology solution.

Click here for more information:

 

ISS Contact UsCONTACT INFORMATION:

Call us today at: 610-287-3433
Use
 the Live Chat option
Click on the quick & easy Contact Us Form
Email Info@IntegratedServiceSolutions.com

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Proudly Celebrating Our 18th Year in Business

18 Years
The month of May marks Integrated Service Solutions 18th year in business. We’d like to thank all of our employees, customers, vendors and suppliers for all the trust they have placed in us. We look forward to continuing to delivering outstanding service to our customers, many whom have been with us since the start and to welcoming many new customers.

We truly appreciate everyone’s support.

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Integrated Service Solutions, Inc. Announces Expanded Scope of Accreditation by A2LA

Integrated Service Solutions, Inc.
Announces Expanded Scope of Accreditation by A2LA

Integrated Service Solutions, Inc. a single source service provider
to regulated industries announces expanded scope of accreditation.

NOV. 9, 2015—LANSDALE, PENNSYLVANIA— Integrated Service Solutions, Inc. (the Company) announced today that they expanded their scope of accreditation by the American Association for Laboratory Accreditation (A2LA) for pipettes. The expanded scope now includes pipette calibrations to 0.1 uL. The full range, using the gravimetric method is 0.1 uL to 10,000 uL.

As an industry-leading service provider, the Company made the investment in the time and resources to expand their pipette accreditation to address the requirements of specific customers.

“Expanding the scope of accreditation to include this low volume pipette calibration demonstrates our technical competence and gives our clients a clear differentiator in their service provider,” said Joe Uricchio, President and CEO.

Laboratories use ISO/IEC 17025 to implement a quality system aimed at improving their ability to consistently produce valid results and since the standard is about competence, accreditation is a formal recognition of that competence.

Integrated Service Solutions, Inc. has held A2LA 17025 accreditation for pipette calibrations in the field and mail-in since 2007.

Accreditation by nationally recognized organizations provides customers with confidence in calibration reports and traceability. In addition, an unbiased assessment of a laboratory’s standards and procedures provides an impartial viewpoint as to how a laboratory functions. Integrated Service Solutions, Inc. certificate and scope of accreditation may be viewed at: http://www.a2la.org/scopepdf/2551-01.pdf

 

About Integrated Service Solutions, Inc.
Privately-owned, ISO 9001:2008 registered and ISO/IEC 17025 accredited, the company, founded in 1998, is a nationwide service provider specializing in providing equipment calibration and preventive maintenance services to nearly 1,000 life science related businesses. In just 17 years, Integrated Service Solutions is now recognized as the largest independent service provider with a history of staying in the forefront of the latest technologies. The company enjoys a reputation of being the industry leader in electronic documentation, centralized databases for easy retrieval of records during FDA audits, a consistent customer satisfaction rating >98% and a commitment to providing their customers with experience, resources and quality.

For more information on the company’s achievements and experience, services provided and key leadership, please visit the web site at: http://www.integratedservicesolutions.com

About Pipette Calibration:

Pipette calibration is important to all FDA-regulated businesses and laboratories adhering to Good Manufacturing/Good Laboratory Practices. Regular pipette calibration and maintenance is critical to ensuring that the pipettes are working properly.

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Integrated Service Solutions, Inc. Announces Nationwide Expansion for On-site Pipette Calibrations

17th Anniversary Milestone
Celebrates Dynamic Growth by Expanding in Key Metro Areas

June 2, 2015—LANSDALE, PENNSYLVANIA— Integrated Service Solutions, Inc. (the “Company) announced today they are expanding their reach nationwide by providing customers with on-site 17025 accredited pipette calibrations.

As an industry-leading third party service provider, the Company has achieved significant sales growth and is actively developing its nationwide presence to support new business.

4 dreamstime_xl_10406838“Providing nationwide on-site pipette calibrations coincides with the company’s 17th year in business,” said Joe Uricchio, President and CEO. “Having this capability demonstrates our technical competence and gives our clients a clear differentiator in their service provider. Providing calibration and pipette preventive maintenance services across the U.S. is quite complex. There is a wide variety of pipette manufacturers and models. To support these options properly, you need to have the trained personnel, enough test equipment and the standard operating procedures in place. Our infrastructure and commitment to customer satisfaction allows us to make this significant announcement.”

While the field of pipette calibration service providers can be crowded, Integrated Service Solutions provides their growing customer base with key differentiators beyond price.

Since 2007, the Company has invested in annual 17025 audits by the American Association for Laboratory Accreditation (A2LA), the most rigorous internationally-recognized accreditation body. A2LA accreditation, and their partnership with the International Laboratory Accreditation Cooperation (ILAC), provides laboratories with the assurance that the company calibrating their pipettes has passed strict rules in quality and proficiency testing. In addition, it makes certain that the technicians performing the calibrations are properly trained and that the calibration documentation will support an FDA audit.

“Integrated Service Solutions is constantly evolving to serve the needs of our customers, said Catherine Peetros,” Director of Operations and Business Development. Research demonstrated that customers want and need the level of pipette calibration services that we are providing. And many of them want that service on-site. Whether customer’s require an A2LA 17025 accredited calibration, ISO 8655 regulatory compliance, manufacturer’s specs or want to follow our SOP’s, we can easily accommodate their requirements.”

Providing nationwide on-site pipette calibrations coincides
with the company’s 17th year in business

 

In addition to this major announcement, Integrated Service Solutions has been at the forefront of embracing the use of new technologies. They lead the way in paperless documents. Eight years ago, the Company redefined the way calibration reports were prepared. An electronic calibration database, GenCal I®,  was developed internally by the IT team at Integrated Service Solutions. Expanding on that success, a major upgrade was made to the software and re-launched as Gen Cal II® earlier this year. This validated software includes smart phone apps and easy access for customers to retrieve their calibration records via mobile devices so they are always audit ready.

“Nationwide on-site pipette calibrations is a welcomed expansion to our business. It provides FDA-regulated businesses with added value and allows us to build long-term relationships with customers throughout the U.S.,” added Uricchio.

image002

Integrated Service Solutions, Inc. Lansdale, PA

About Integrated Service Solutions, Inc.
Privately-owned, ISO 9001:2008 registered and ISO/IEC 17025 accredited, the company, founded in 1998, is a nationwide service provider specializing in providing equipment calibration and preventive maintenance services to nearly 1,000 life science related businesses. In just 17 years, Integrated Service Solutions is recognized as the largest independent service provider with a history of staying in the forefront of the latest technologies. The company enjoys a reputation of being the industry leader in electronic documentation, centralized databases for easy retrieval of records during FDA audits, a consistent customer satisfaction rating >98% and a commitment to providing their customers with value.

For more information on the company’s achievements and experience, services provided and key leadership, please visit the web site at: http://www.integratedservicesolutions.com

About Pipette Calibration:
Pipette calibration is important to all FDA-regulated businesses and laboratories adhering to Good Manufacturing/Good Laboratory Practices. Regular pipette calibration and maintenance is critical to ensuring that the pipettes are working properly.

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Our 17th Year Anniversary!

Today marks the 17th year Anniv17 Yearsersary in Business for Integrated Service Solutions

This is another milestone for the company and we’d like to thank all of our employees, customers, vendors and suppliers for their support.

With the upcoming Memorial Holiday weekend, we wanted to curb our enthusiasm and wait until the long weekend is over to announce some exciting news. So check back soon and be sure to click around our web site for new photos, updated pages and customer feedback.

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Integrated Service Solutions, Inc. Successfully Completes ISO Surveillance Audit

MAY 1, 2015—LANSDALE, PENNSYLVANIA— Integrated Service Solutions, Inc. (the “Company”) announced today they have successfully completed their ISO 9001:2008 surveillance audit.

DQS UL, one of the leading certification bodies for management systems worldwide, conducted the audit. This highly recognized third-party auditor provides independent confirmation that Integrated Service Solutions meets the needs of regulatory requirements and demonstrates that the company has a robust and mature quality management system.

Integrated Service Solutions has a vibrant nature, your staff demonstrates enthusiasm and zeal for their work and they are focused on continuously improving what they do.

Key attributes of ISO focus on customer satisfaction and continuous improvement.

“These characteristics define the organizational structure of Integrated Service Solutions,” said Catherine Peetros, Director of Business Development and Operations. “The auditor met with many of our employees, from quality assurance, to customer service, client relations, and our technicians. It was an in depth audit that entailed reading many of our SOP’s, analyzing training records and scrutinizing our customer satisfaction program. The auditor’s comments were noteworthy: Integrated Service Solutions has a vibrant nature, your staff demonstrates enthusiasm and zeal for their work and they are focused on continuously improving what they do, added Peetros.”

The company has made numerous infrastructure improvements in the past year including:

  • Reinvested in test equipment including the purchase of the Fluke Low Pressure Calibrator. This equipment expands the capabilities of the company’s metrology lab to calibrate very low-pressure sensors, transducers, mechanical gauges, and portable calibrators.
  • Designed a “sign in/sign out” app for smart phones. This app enables the company’s field service technicians to interact with customers by having them acknowledge the arrival and departure time of the technicians.
  • Launched GenCal II™. Designed and developed by the in-house IT team at Integrated Service Solutions, GenCal II is a high performance database that connects service technicians, customers and support staff with immediate access to electronic calibration data.
  • Expansion of the company’s Certificate Management System (CMS). This electronic database provides customers with easy access to their calibration records via a password protected encrypted web site.

This month marks the Company’s 17th year in business. The successful completion of the annual ISO audit verifies the entire company is committed to service excellence.

Corporate Office Building

Integrated Service Solutions Corporate Office Building

About Integrated Service Solutions, Inc.

Integrated Service Solutions, Inc. is a single source service provider providing customers with a
full-range of test equipment and instrument services to meet the needs of regulated businesses across the U.S.

Privately-owned, ISO 9001:2008 registered and ISO/IEC 17025 accredited, the company, founded in 1998, specializes in providing equipment calibration and preventive maintenance services to more than 800 businesses across multiple technologies including:

  • Nationwide On-site Equipment Services
  • 17025 Accredited on-site and mail-in Pipette Calibrations
  • Metrology Laboratory Calibrations
  • Asset Management
  • Temperature Mapping & Validation Services (IQ/OQ/PQ)
  • Certifications for biosafety cabinets, hoods and cleanrooms
  • Technical Staffing, Training and Quality Engineering Consulting Services

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