ISS News, Articles & Events

Announcing Major Business Expansion

 

FOR IMMEDIATE RELEASE

Integrated Service Solutions, Inc.
Announces Major Expansion in Maryland and Georgia

Integrated Service Solutions, Inc. a single source service provider
to regulated industries announced major business expansion
in key areas throughout Maryland and Georgia

September 22, 2017—LANSDALE, PENNSYLVANIA— Integrated Service Solutions, Inc. (ISS, the Company) announced that they have made significant investments in calibration equipment and technical resources for business expansion throughout Maryland and Georgia.

“This business expansion is a natural progression for our company,” said Joe Uricchio, President and CEO. “It increases our ability to provide the FDA-regulated businesses we serve, including pharma, biotech and medical device, with A2LA 17025 accredited equipment calibrations and quality services.”

Fall 2016The Company’s depth of experience is far reaching and is complemented by a dedicated workforce of more than 60 professionals, a robust quality system and a library of documented procedures. Dozens of on-site customer audits as well as thorough documentation further demonstrates the Company’s desire to support business customers throughout the U.S.

“Servicing business customers since 1998, this geographic expansion gives us access to not only new markets and new customers, but also to a talent pool,” said Catherine Peetros, Director Operations. “It’s a natural progression for us as a services provider to accelerate our growth and scope of work which benefits all of the businesses we serve.”

With longevity in the industry as a leading service provider, the Company earned their ISO 9001:2008 registration in 2004 and in 2007 secured their ISO/IEC A2LA 17025 scope of accreditation. Beginning in 2017, Integrated Service Solutions committed the time and resources to expand their ISO/IEC 17025:2005 scope of accreditation to include on-site calibrations for:

  • O2 and CO2 for gas detection equipment
  • Pressure
  • Relative Humidity
  • Temperature
  • RPM
  • Chemical; pH and Conductivity
  • Time

About Integrated Service Solutions, Inc.

Headquartered in Lansdale, Pennsylvania, Integrated Service Solutions is housed in a 20,000 sq. ft. company-owned facility. Privately-owned, ISO 9001:2008 registered and ISO/IEC 17025 accredited, the company, founded in 1998, is a nationwide service provider specializing in providing equipment calibration and preventive maintenance services to nearly 1,000 regulated businesses. Recognized for longevity in the industry, Integrated Service Solutions, Inc. has a rich history of staying in the forefront of the latest technologies. The company enjoys a reputation of being the industry leader for both on-site and Metrology Laboratory A2LA 17025 accredited calibrations, electronic documentation, centralized databases for easy retrieval of records during FDA audits, a consistent customer satisfaction rating >98% and a commitment to great customer experiences based upon relationships, trust, value and quality. 

For more information on the company’s achievements and experience, services provided and key leadership, please visit the web site at: http://www.integratedservicesolutions.com

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Centers for Disease Control and Prevention (CDC) Awards Integrated Service Solutions, Inc. Multi-Year, Multi-Million Dollar Calibration Contract

Centers for Disease Control and Prevention (CDC) Awards Integrated Service Solutions, Inc. Multi-Year, Multi-Million Dollar Calibration Contract

Integrated Service Solutions, Inc. a single source service provider to regulated industries was awarded a contract value of $3M with a term of a base year and four option years to deliver A2LA 17025 accredited calibrations

July 12, 2017—LANSDALE, PENNSYLVANIA— Integrated Service Solutions, Inc. (ISS, the Company) announced today that they were awarded a contract with the Centers for Disease Control and Prevention (CDC) in Atlanta, Georgia to provide A2LA 17025 accredited Metrology services.

ISS Integrated Service Solutions

Integrated Service Solutions Corporate Office

The scope of the contract, beginning in July, calls for Integrated Service Solutions to provide on-site calibrations for pipettes, centrifuges, balances and thermometers. In addition, the CDC will ship equipment to the Company’s Metrology Laboratory for accredited calibrations.

“The purpose of this contract is to provide standardization of on-site equipment calibrations across multiple labs at the CDC documented to the quality standard of ISO 17025,” said Catherine Peetros, Director Operations, Integrated Service Solutions, Inc. “We are excited to leverage our experience and technical knowledge to support the CDC.”

With longevity in the industry as a leading service provider, the Company earned their ISO 9001:2008 registration in 2004 and in 2007 secured their ISO/IEC A2LA 17025 scope of accreditation. Beginning in 2017, Integrated Service Solutions committed the time and resources to expand their ISO/IEC 17025:2005 scope of accreditation to also include on-site calibrations for:

  • O2 and CO2 for gas detection  equipment
  • Pressure
  • Relative Humidity
  • Temperature
  • RPM
  • Chemical; pH and Conductivity
  • Time

“Providing A2LA 17025 field accredited calibrations was a natural progression for our company,” said Joe Uricchio, President and CEO. “This on-site calibration component, including the ability to report uncertainties, is of significant value and importance to many of our customers in FDA-regulated businesses we serve including pharma, biotech and medical device.”

The Company’s depth of experience is far reaching and is complemented by a dedicated workforce of professionals, a robust quality system and a library of documented procedures. Dozens of on-site customer audits as well as paper trail reports further demonstrates the obligation of the Company to support business customers throughout the U.S.

“We are very pleased that Integrated Service Solutions has been selected to provide accredited calibrations to the CDC,” added Uricchio.

About the Centers for Disease Control and Prevention (CDC);
The mission of the Centers for Disease Control and Prevention (CDC) is to protect the health of people and communities in the United States and around the world.  In carrying out its mission, CDC establishes health monitoring programs, develops novel methodologies for the detection and investigation of health issues, conducts cutting-edge research to enhance prevention, and provides on-site testing for the identification of disease. This scientific information is the basis for public health policies and guidance provided to keep people safe and promote healthy lifestyles.

About A2LA:
A2LA is the largest U.S.-based, multi-discipline accreditation body with over 35 years of experience providing internationally recognized accreditation services and quality training.  A2LA’s world-class accreditation services encompass testing and calibration laboratories, medical testing laboratories, inspection bodies, proficiency testing providers, reference material producers and product certification bodies.  Organizations are accredited to international standards and field-specific requirements developed with government and industry collaboration.  A2LA also offers a wide variety of both public and private on-site training programs to complement the various accreditation programs.

About Integrated Service Solutions, Inc.

Integrated Service Solutions

Integrated Service Solutions 

Privately-owned, ISO 9001:2008 registered and ISO/IEC 17025 accredited, the company, founded in 1998, is a nationwide service provider specializing in providing equipment calibration services to nearly 1,000 regulated businesses. Recognized for longevity in the industry, Integrated Service Solutions, Inc. has a rich history of staying in the forefront of the latest technologies. The company enjoys a reputation of being the industry leader for both on-site and Metrology Laboratory A2LA 17025 accredited calibrations, electronic documentation, centralized databases for easy retrieval of records during FDA audits, a consistent customer satisfaction rating >98% and a commitment to great customer experiences based upon relationships, trust, value and quality.

For more information on the company’s achievements and experience, services provided and key leadership, please visit the web site at: http://www.integratedservicesolutions.com

All other brands and products referenced herein are acknowledged to be trademarks or registered trademarks of their respective holders.

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Integrated Service Solutions, Inc. Announces A2LA 17025 Field Accredited Calibrations

Integrated Service Solutions, Inc. a single source service provider
to regulated industries adds field calibration services
to expanded scope of accreditation.

MARCH 2017—LANSDALE, PENNSYLVANIA— Integrated Service Solutions, Inc. (the Company) announced today that they completed another successful audit and expanded their scope of accreditation by the American Association for Laboratory Accreditation (A2LA) for field calibration services.

With longevity in the industry as a leading service provider, the Company committed the time and resources to expand their scope of existing ISO/IEC 17025:2005 scope of accreditation to now include:

  • O2 and CO2 for gas detection equipment
  • Pressure
  • Relative Humidity
  • Temperature
  • RPM
  • Chemical
    • pH
    • Conductivity
  • Time

“Providing A2LA 17025 field accredited calibrations was a natural progression for our company,” said Joe Uricchio, President and CEO. “This on-site calibration component, including the ability to report uncertainties, is of significant value and importance to many of our customers in the regulated businesses we serve including pharma, biotech and medical device.”

Integrated Service Solutions, Inc. has held A2LA 17025 accreditation for specific calibrations, including volume (pipettes) and mass since 2007. “Expanding our scope to include field calibrations further demonstrates our customer commitment to be a single source solution for them,” added Uricchio.

The American Association for Laboratory Accreditation (A2LA) is a non-profit membership society which provides laboratory-related accreditation services and training to companies that complete the rigorous inspection process and meet all requirements set forth by the membership society.

Integrated Service Solutions, Inc. certificate and full scope of accreditation for both laboratory and on-site equipment calibrations may be viewed at: http://www.a2la.org/scopepdf/2551-01.pdf

 

About A2LA:

A2LA is the largest U.S.-based, multi-discipline accreditation body with over 35 years of experience providing internationally recognized accreditation services and quality training.  A2LA’s world-class accreditation services encompass testing and calibration laboratories, medical testing laboratories, inspection bodies, proficiency testing providers, reference material producers and product certification bodies.  Organizations are accredited to international standards and field-specific requirements developed with government and industry collaboration.  A2LA also offers a wide variety of both public and private on-site training programs to complement the various accreditation programs.

 

About Integrated Service Solutions, Inc.

Privately-owned, ISO 9001:2008 registered and ISO/IEC 17025 accredited, the company, founded in 1998, is a nationwide service provider specializing in providing equipment calibration and preventive maintenance services to nearly 1,000 regulated businesses. Recognized for longevity in the industry, Integrated Service Solutions has a rich history of staying in the forefront of the latest technologies. The company enjoys a reputation of being the industry leader in electronic documentation, centralized databases for easy retrieval of records during FDA audits, a consistent customer satisfaction rating >98% and a commitment to great customer experiences based upon relationships, trust, value and quality.

For more information on the company’s achievements and experience, services provided and key leadership, please visit the web site at: http://www.integratedservicesolutions.com
 

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Integrated Service Solutions, Inc. Announces Expanded Scope of Accreditation by A2LA

Integrated Service Solutions, Inc. a single source service provider to regulated industries announces low temperature Dew Point Calibrations added to expanded scope of accreditation.

MARCH 2017—LANSDALE, PENNSYLVANIA— Integrated Service Solutions, Inc. (the Company) announced today that they expanded their scope of accreditation by the American Association for Laboratory Accreditation (A2LA) for low temperature Dew Point Calibrations. The expanded scope now includes dew point calibrations. The full ranges include -95 to 60°C FP/DP.

As an industry-leading service provider, the Company invested the time and resources to expand their accreditation to include dew point to meet the requirements of specific customers. The new test equipment is a two-temperature, two-pressure low humidity generator that operates over the range of -95°C to +10°C FP/DP with an accuracy of +/-0.1C FP/DP with the lowest uncertainty of +/-0.19°C FP/DP. This same model is the one that manufacturers use for their original factory calibrations of dew point equipment.

“Investing in the equipment and expanding the scope to deliver A2LA 17025 accredited dew point calibrations demonstrates our technical competence and gives our clients a clear differentiator in their service provider,” said Joe Uricchio, President and CEO.
“This specialized equipment complements other standards for temperature and humidity equipment in our Metrology Lab. Adding this provides our customers with a much faster turnaround time of about two weeks compared to the industry norm of up to 13 weeks and our calibration is now A2LA 17025 accredited, added Uricchio.”

Laboratories use ISO/IEC 17025 to implement a quality system aimed at improving their ability to consistently produce valid results and since the standard is about competence, accreditation is a formal recognition of that competence.

Integrated Service Solutions, Inc. has held A2LA 17025 accreditation for specific calibrations since 2007.

Accreditation by nationally recognized organizations provides customers with confidence in calibration reports and traceability. In addition, an unbiased assessment of a laboratory’s standards and procedures provides an impartial viewpoint as to how a laboratory functions. Integrated Service Solutions, Inc. certificate and scope of accreditation may be viewed at: http://www.a2la.org/scopepdf/2551-01.pdf

  

About Integrated Service Solutions, Inc.

Privately-owned, ISO 9001:2008 registered and ISO/IEC 17025 accredited, the company, founded in 1998, is a nationwide service provider specializing in providing equipment calibration and preventive maintenance services to nearly 1,000 regulated businesses. Recognized for longevity in the industry, Integrated Service Solutions has a rich history of staying in the forefront of the latest technologies. The company enjoys a reputation of being the industry leader in electronic documentation, centralized databases for easy retrieval of records during FDA audits, a consistent customer satisfaction rating >98% and a commitment to great customer experiences based upon relationships, trust, value and quality.

For more information on the company’s achievements and experience, services provided and key leadership, please visit the web site at: http://www.integratedservicesolutions.com

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Third and Fourth Quarter 2016 Customer Satisfaction Results

2016 wasCustomer-Feedback a great year for us. We celebrated 18 years in business and our customer base grew. We’d like to thank all of our long-standing customers and welcome the 100+ new customers.

_______________________________________________________________

Below are some of the comments and feedback you shared with us throughout 2016.

“Thank you again for all your help in 2016. Looking forward to continue working with you in 2017. Happy holidays and happy new year.” New York

“We really appreciate your perseverance to accommodate our job.” Pennsylvania

“Thank you very much for your group’s hard work.” New York

“Keep up the good work. You are a welcome alternative to the cal service we were using.” Indiana

“Thank you so much for your help and amazingly fast delivery for the 20 calibrated pipettes back to us in 24 hours for each batch.” Maryland

“And this is why we use ISS. You make things easy on us. Thank you very much for the help!!! New Jersey

“Your company was great at compromising and getting what we needed done.” Nevada

“I enjoy our partnership.” Maryland

“It’s always a pleasure working with you. We really appreciate your support” Ohio

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Second Quarter 2016 Customer Satisfaction Responses

Results are In!
Second Quarter 2016 Customer Satisfaction Responses

Customer-FeedbackTo provide our clients with a great customer experience, we routinely reach out to get their feedback. As part or our ISO 9001:2008 Quality Accredited Program, the input we receive helps us to continually improve and expand our services. 

Below is a sampling of the responses we received from our 2nd quarter satisfaction survey.
_______________________________________________________________________
_______________________________________________________________________

“Thanks again to you and your team for the great hospitality during our recent audit. We enjoyed meeting the personnel and touring the facility.” Stephen

“Very satisfied with the job you did. Would highly recommend ISS.” Daniel

“Nothing to improve! All is fine!” John

“Dan was our service technician. He was very knowledgeable and efficient in calibrating our equipment. This is the third year we have used ISS for our annual calibrations. Based on the service we received, we would recommend ISS for their convenience and quality of service provided.” Stan

“We are satisfied with the services of ISS.” Rich

“All is great!” Frank

Integrated Service Solutions Customer Support

Customer Service at Integrated Service Solutions

“Not anything that I can think of at the moment. The service technician you send to us, Robert is very good and highly skilled and knowledgeable.” Thomas

“Keep up the good work!” Glenn

“I really appreciate it and the service you provide.” Heidi

Very happy with the level of support and service. All the technicians have been extremely friendly and helpful.” Matt


ISS Contact UsCONTACT INFORMATION:

Call us today at: 610-287-3433
Use
 the Live Chat option
Click on the quick & easy Contact Us Form
Email Info@IntegratedServiceSolutions.com

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Sartorius Instrument Services NA partners with Integrated Service Solutions, Inc.

Untitled-1Sartorius Instrument Services NA is pleased to announce that we have partnered with Integrated Service Solutions, Inc. to provide on-site liquid handling metrology service solutions.

Integrated Service Solutions, headquartered in Lansdale, Pennsylvania has been a national provider of metrology services covering a wide range of laboratory equipment across 500+ regulated industries for almost 20 years. Together, we will be able to accelerate the expansion of our national footprint while addressing the individual needs of our customers for a total Liquid Handling Metrology solution.

Click here for more information:

 

ISS Contact UsCONTACT INFORMATION:

Call us today at: 610-287-3433
Use
 the Live Chat option
Click on the quick & easy Contact Us Form
Email Info@IntegratedServiceSolutions.com

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Proudly Celebrating Our 18th Year in Business

18 Years
The month of May marks Integrated Service Solutions 18th year in business. We’d like to thank all of our employees, customers, vendors and suppliers for all the trust they have placed in us. We look forward to continuing to delivering outstanding service to our customers, many whom have been with us since the start and to welcoming many new customers.

We truly appreciate everyone’s support.

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Integrated Service Solutions, Inc. Announces Expanded Scope of Accreditation by A2LA

Integrated Service Solutions, Inc.
Announces Expanded Scope of Accreditation by A2LA

Integrated Service Solutions, Inc. a single source service provider
to regulated industries announces expanded scope of accreditation.

NOV. 9, 2015—LANSDALE, PENNSYLVANIA— Integrated Service Solutions, Inc. (the Company) announced today that they expanded their scope of accreditation by the American Association for Laboratory Accreditation (A2LA) for pipettes. The expanded scope now includes pipette calibrations to 0.1 uL. The full range, using the gravimetric method is 0.1 uL to 10,000 uL.

As an industry-leading service provider, the Company made the investment in the time and resources to expand their pipette accreditation to address the requirements of specific customers.

“Expanding the scope of accreditation to include this low volume pipette calibration demonstrates our technical competence and gives our clients a clear differentiator in their service provider,” said Joe Uricchio, President and CEO.

Laboratories use ISO/IEC 17025 to implement a quality system aimed at improving their ability to consistently produce valid results and since the standard is about competence, accreditation is a formal recognition of that competence.

Integrated Service Solutions, Inc. has held A2LA 17025 accreditation for pipette calibrations in the field and mail-in since 2007.

Accreditation by nationally recognized organizations provides customers with confidence in calibration reports and traceability. In addition, an unbiased assessment of a laboratory’s standards and procedures provides an impartial viewpoint as to how a laboratory functions. Integrated Service Solutions, Inc. certificate and scope of accreditation may be viewed at: http://www.a2la.org/scopepdf/2551-01.pdf

 

About Integrated Service Solutions, Inc.
Privately-owned, ISO 9001:2008 registered and ISO/IEC 17025 accredited, the company, founded in 1998, is a nationwide service provider specializing in providing equipment calibration and preventive maintenance services to nearly 1,000 life science related businesses. In just 17 years, Integrated Service Solutions is now recognized as the largest independent service provider with a history of staying in the forefront of the latest technologies. The company enjoys a reputation of being the industry leader in electronic documentation, centralized databases for easy retrieval of records during FDA audits, a consistent customer satisfaction rating >98% and a commitment to providing their customers with experience, resources and quality.

For more information on the company’s achievements and experience, services provided and key leadership, please visit the web site at: http://www.integratedservicesolutions.com

About Pipette Calibration:

Pipette calibration is important to all FDA-regulated businesses and laboratories adhering to Good Manufacturing/Good Laboratory Practices. Regular pipette calibration and maintenance is critical to ensuring that the pipettes are working properly.

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Integrated Service Solutions, Inc. Announces Nationwide Expansion for On-site Pipette Calibrations

17th Anniversary Milestone
Celebrates Dynamic Growth by Expanding in Key Metro Areas

June 2, 2015—LANSDALE, PENNSYLVANIA— Integrated Service Solutions, Inc. (the “Company) announced today they are expanding their reach nationwide by providing customers with on-site 17025 accredited pipette calibrations.

As an industry-leading third party service provider, the Company has achieved significant sales growth and is actively developing its nationwide presence to support new business.

4 dreamstime_xl_10406838“Providing nationwide on-site pipette calibrations coincides with the company’s 17th year in business,” said Joe Uricchio, President and CEO. “Having this capability demonstrates our technical competence and gives our clients a clear differentiator in their service provider. Providing calibration and pipette preventive maintenance services across the U.S. is quite complex. There is a wide variety of pipette manufacturers and models. To support these options properly, you need to have the trained personnel, enough test equipment and the standard operating procedures in place. Our infrastructure and commitment to customer satisfaction allows us to make this significant announcement.”

While the field of pipette calibration service providers can be crowded, Integrated Service Solutions provides their growing customer base with key differentiators beyond price.

Since 2007, the Company has invested in annual 17025 audits by the American Association for Laboratory Accreditation (A2LA), the most rigorous internationally-recognized accreditation body. A2LA accreditation, and their partnership with the International Laboratory Accreditation Cooperation (ILAC), provides laboratories with the assurance that the company calibrating their pipettes has passed strict rules in quality and proficiency testing. In addition, it makes certain that the technicians performing the calibrations are properly trained and that the calibration documentation will support an FDA audit.

“Integrated Service Solutions is constantly evolving to serve the needs of our customers, said Catherine Peetros,” Director of Operations and Business Development. Research demonstrated that customers want and need the level of pipette calibration services that we are providing. And many of them want that service on-site. Whether customer’s require an A2LA 17025 accredited calibration, ISO 8655 regulatory compliance, manufacturer’s specs or want to follow our SOP’s, we can easily accommodate their requirements.”

Providing nationwide on-site pipette calibrations coincides
with the company’s 17th year in business

 

In addition to this major announcement, Integrated Service Solutions has been at the forefront of embracing the use of new technologies. They lead the way in paperless documents. Eight years ago, the Company redefined the way calibration reports were prepared. An electronic calibration database, GenCal I®,  was developed internally by the IT team at Integrated Service Solutions. Expanding on that success, a major upgrade was made to the software and re-launched as Gen Cal II® earlier this year. This validated software includes smart phone apps and easy access for customers to retrieve their calibration records via mobile devices so they are always audit ready.

“Nationwide on-site pipette calibrations is a welcomed expansion to our business. It provides FDA-regulated businesses with added value and allows us to build long-term relationships with customers throughout the U.S.,” added Uricchio.

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Integrated Service Solutions, Inc. Lansdale, PA

About Integrated Service Solutions, Inc.
Privately-owned, ISO 9001:2008 registered and ISO/IEC 17025 accredited, the company, founded in 1998, is a nationwide service provider specializing in providing equipment calibration and preventive maintenance services to nearly 1,000 life science related businesses. In just 17 years, Integrated Service Solutions is recognized as the largest independent service provider with a history of staying in the forefront of the latest technologies. The company enjoys a reputation of being the industry leader in electronic documentation, centralized databases for easy retrieval of records during FDA audits, a consistent customer satisfaction rating >98% and a commitment to providing their customers with value.

For more information on the company’s achievements and experience, services provided and key leadership, please visit the web site at: http://www.integratedservicesolutions.com

About Pipette Calibration:
Pipette calibration is important to all FDA-regulated businesses and laboratories adhering to Good Manufacturing/Good Laboratory Practices. Regular pipette calibration and maintenance is critical to ensuring that the pipettes are working properly.

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