ISS News, Articles & Events

Integrated Service Solutions, Inc. Successfully Completes ISO Surveillance Audit

MAY 1, 2015—LANSDALE, PENNSYLVANIA— Integrated Service Solutions, Inc. (the “Company”) announced today they have successfully completed their ISO 9001:2008 surveillance audit.

DQS UL, one of the leading certification bodies for management systems worldwide, conducted the audit. This highly recognized third-party auditor provides independent confirmation that Integrated Service Solutions meets the needs of regulatory requirements and demonstrates that the company has a robust and mature quality management system.

Integrated Service Solutions has a vibrant nature, your staff demonstrates enthusiasm and zeal for their work and they are focused on continuously improving what they do.

Key attributes of ISO focus on customer satisfaction and continuous improvement.

“These characteristics define the organizational structure of Integrated Service Solutions,” said Catherine Peetros, Director of Business Development and Operations. “The auditor met with many of our employees, from quality assurance, to customer service, client relations, and our technicians. It was an in depth audit that entailed reading many of our SOP’s, analyzing training records and scrutinizing our customer satisfaction program. The auditor’s comments were noteworthy: Integrated Service Solutions has a vibrant nature, your staff demonstrates enthusiasm and zeal for their work and they are focused on continuously improving what they do, added Peetros.”

The company has made numerous infrastructure improvements in the past year including:

  • Reinvested in test equipment including the purchase of the Fluke Low Pressure Calibrator. This equipment expands the capabilities of the company’s metrology lab to calibrate very low-pressure sensors, transducers, mechanical gauges, and portable calibrators.
  • Designed a “sign in/sign out” app for smart phones. This app enables the company’s field service technicians to interact with customers by having them acknowledge the arrival and departure time of the technicians.
  • Launched GenCal II™. Designed and developed by the in-house IT team at Integrated Service Solutions, GenCal II is a high performance database that connects service technicians, customers and support staff with immediate access to electronic calibration data.
  • Expansion of the company’s Certificate Management System (CMS). This electronic database provides customers with easy access to their calibration records via a password protected encrypted web site.

This month marks the Company’s 17th year in business. The successful completion of the annual ISO audit verifies the entire company is committed to service excellence.

Corporate Office Building

Integrated Service Solutions Corporate Office Building

About Integrated Service Solutions, Inc.

Integrated Service Solutions, Inc. is a single source service provider providing customers with a
full-range of test equipment and instrument services to meet the needs of regulated businesses across the U.S.

Privately-owned, ISO 9001:2008 registered and ISO/IEC 17025 accredited, the company, founded in 1998, specializes in providing equipment calibration and preventive maintenance services to more than 800 businesses across multiple technologies including:

  • Nationwide On-site Equipment Services
  • 17025 Accredited on-site and mail-in Pipette Calibrations
  • Metrology Laboratory Calibrations
  • Asset Management
  • Temperature Mapping & Validation Services (IQ/OQ/PQ)
  • Certifications for biosafety cabinets, hoods and cleanrooms
  • Technical Staffing, Training and Quality Engineering Consulting Services

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Expanding Capabilities to Calibrate Very Low Pressure Test Equipment

7250LP Fluke Low Pressure Controller Calibrator

February 1, 2015 — Integrated Service Solutions, Inc. (the “Company) announced today they expanded their capabilities to calibrate very low pressure test equipment. The company has invested in the Fluke Low Pressure Calibrator/Controller thereby expanding its capabilities to calibrate very low pressure sensors, transducers, mechanical gauges, portable calibrators and plug-in modules.

The Fluke has a unique quartz sensor, the most accurate pressure sensing technology available in a digital pressure calibrator. This device allows accuracies below 3 inches water column to be +- 0.00015 inches of reading.

“Adding this very low range capability to our Metrology lab now provides our customers with a capability of very high accuracy calibrations in pressure from tenths of an inch water column up to 15000psi. In addition, our labs hallmark of fast speed of response / turnaround time combined with lower calibration costs, will allow our customers to find a total service solution with our company” said Joe Uricchio, President and CEO.

Posted in: Company News, Equipment Calibration, Metrology Laboratory

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Expanding A2LA 17025 Accredited Scope to Include Balance and Scale Field Calibrations

January 27, 2015— Integrated Service Solutions, Inc. (the “Company) announced today they have received approval to expand their A2LA 17025 scope of accreditation to calibrate balances and scales on-site at customer locations.

“Expanding our scope of accreditation to provide A2LA 17025 accredited balance calibrations in the field was in direct response to our growing customer base,” said Joe Uricchio, President and CEO. “Having this capability demonstrates our technical competence and provides our clients with a clear differentiator in their service provider.”

A2LA (American Association for Laboratory Testing) is an internationally recognized accreditation body. Integrated Service Solutions, Inc. first earned their accreditation status in July 2007. Every year since then, the Company has implemented improvements via training and additional test equipment enabling it to produce accurate and repeatable calibration results.

This current expansion of their scope is a demonstrated commitment of the Company’s commitment to the regulatory requirements of their customers.

Posted in: Company News, Metrology Laboratory

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Extending Best Wishes this Holiday Season to our Employees, Vendors and Customers

December 15, 2014— Integrated Service Solutions, Inc. (the “Company) would like to take this opportunity to extend holiday greetings to our dedicated employees, our long-term customers—many of whom have been with us for more than 16 years, the nearly 130 new customers year to date and the many vendors who have supported us throughout this past year.

“2014 was a very busy year for us,” said Joe Uricchio, President and CEO. “We launched the latest version of our calibration software, GenCal II™ and we brought on line our Certificate Management System (CMS™). GenCal II calibration software ensures that our customers receive their electronic calibration reports accurately and quickly. CMS provides our customers with 365/24/7 access to their electronic documentation and is a validated repository that our customers use to manage their equipment inventory. In addition, the significant investments we have made in both equipment and resources help to further strengthen our growing company.”

Integrated Service Solutions extends a huge thank you to everyone we’ve met along the way; to all of you who place your trust and confidence in our company; and to each employee whose contributions make us shine. We extend best holiday wishes and a happy and prosperous New Year!

P.S. Be sure to check back in January, as we have exciting new announcements to share for the New Year.

Happy Holidays from Integrated Service Solutions!
Winter-2014-Photo

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Announcing Release of New Version of Calibration Software

GenCal II Calibration Software
November 1, 2014 – Integrated Service Solutions, Inc. (the “Company) announced today they have released a new suite of calibration software, GenCal II™. A pioneer in electronic calibration records, GenCal II is the feature-rich version of the company’s current software, GenCal, which has been in use for more than seven years.

Designed and developed by the in-house IT team at Integrated Service Solutions, GenCal II is a high performance database that connects field service technicians, customers and internal support staff with immediate access to electronic calibration data.

“Many of our customers are governed by strict FDA rules and regulations and they expect us to be on the cutting edge of technology. We have been providing electronic calibration records and bar coded labels to our customers for many years,” said Joe Uricchio, President and CEO. “Launching this new version of our software ensures that our customers receive their data quickly and accurately.”

Some of the innovative features and functions of GenCal II include the iPhone application. This in-house designed app enables the company’s mobilized workforce to quickly access work orders and customer contact information. In addition, the app has a customer digital sign out function. This helps to further the customer satisfaction index by ensuring that all equipment services are reviewed with the customer. When the calibrations are completed, the customer simply signs the app on the iPhone. This electronic signature along with the calibration records are then stored on the Company’s servers.

To ensure 21 CFR Compliance, GenCal II was rigorously beta tested using real time scenarios up through October of this year. The software validation was performed by the IT and the quality assurance teams at Integrated Service Solutions and are documented to satisfy regulatory agency requirements.

“With this new software release, we now have greater continuity between our databases,” said George Fenzil, Director of IT. “These integrated databases and key user components create a simpler, faster and easier-to-use application.”

The new GenCal II software integrates seamlessly to the company’s Certificate Management System™ (CMS). This mobile friendly online document management tool allows customers 365/24/7 password protected access to their electronic calibration records. Its features include search, view and report printing as well as the ability to download the data to an Excel file.

“We have customers signing up weekly to use the value added service,” added Catherine Peetros, Director of Business Development. “It provides them with instant access to their data via mobile devices. And many of our customers use this database for real-time access to their equipment inventory.”

The new software release of GenCal II combined with the Certificate Management System, puts Integrated Service Solutions in the forefront of improving the customer experience and positively impacting customer retention.

“We strive to build long-lasting partnerships with our customers,” added Uricchio. In order to do that, we must provide them with constant improvements to our services without them having to ask for it. Launching this new software is another example of our commitment.”

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Growing demand for Pipette Calibration Services

Pipette Calibration Services

October 1, 2014 — Integrated Service Solutions, Inc. (the “Company) announced today they have made additional investments in equipment and resources to meet the growing demand of their pipette calibration business.

“To meet increasing requests for our pipette services, we have invested in additional test equipment and cross-training for our pipette technicians. This further increases our ability to meet the needs of our increasing customer base,” said Catherine Peetros, Director Business Development and Operations.

This expansion strengthens the company’s ability to meet the needs of customers throughout the U.S., Puerto Rico and the Caribbean who require on-site pipette calibrations as well as those that utilize the mail-in calibration program for 24 hour turnaround.

On-Site or Mail-In Program

Building upon the core competency of providing outstanding service and 17025 accredited pipette calibrations, Integrated Service Solutions has a large team of trained pipette technicians.

When a customer site has a significant amount of pipettes to be calibrated and they prefer them to be serviced at their facility, this team will travel to the site and calibrate all of the pipettes to an agreed upon schedule. Other customers opt for the mail-in program where pipettes are calibrated in the environmentally controlled Metrology lab. (For a 360° degree tour of the Metrology lab, click here: http://integratedservicesolutions.com/about/virtual-tour/)

Whether the pipettes are calibrated on-site or mailed-in, the customer receives the same high standard of service including:

  • A2LA 17025 accredited calibrations
  • Electronic calibration reports with complete As Found/As Left data
  • Password protected access to the Company’s Certificate Management System (CMS). This database allows provides 365/24/7 access to electronic calibrations records
  • Bar coded labels that clearly display the next calibration due date
  • Quality assurance review of reports
  • A designated customer service administrator to coordinate the scheduling and ensure everything is done on time
  • Automatic reminders in advance of the next calibration due date

Posted in: Company News, Integrated Service Solutions, Pipette Calibration

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Announcing Design Updates to Web Site

Integrated Service Solutions Building Spring 2014

September 1, 2014 — Integrated Service Solutions, Inc. (the “Company) announced today they have made major content and design enhancements to their web site available at: http://www.integratedservicesolutions.com

“We have refreshed the look and feel of our web site,” said Catherine Peetros, Director Business Development and Operations. “This digital platform gives us a greater ability to showcase all of our services. We have paid careful attention making the site more functional, more appealing and easier to navigate.”

A full-time staff of dedicated online resources enables the Company to have a robust digital and social medial presence. The collaborative efforts of Andrew Andrijiwskyj, IT Administrator and the Director of Business Development and Operations at Integrated Service Solutions produce a website that expresses the true character of the Company. Also, the photographs taken by Andrew help to illustrate the vast amount of resources and test equipment needed to provide their customers with outstanding service.

The easy-to-navigate layout provides a more engaging experience for the user and allows them to see the breadth of all of the services provided.

Highlights include:
• Impactful photography that highlights the facility, employees and capabilities
• Responsive design for smart phones and mobile devices
• Quick access to information, live chat or quote requests
• Sneak peeks in the expanded photo gallery
• Refreshing look and feel

Posted in: Company News, Integrated Service Solutions

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Expanded Torque Calibration Services

Torque Calibration Services
August 1, 2014 — Integrated Service Solutions, Inc. (the “Company) announced today they have expanded their metrology lab calibration services for torque wrenches and screwdrivers.

Joseph Uricchio, President/CEO said, “feedback that we received from our customer base necessitated investing in equipment that would give us greater capabilities to calibrate a wider range of torque equipment.”

As an ISO 9001:2008 registered company with an A2LA 17025 accreditation to perform specific calibration tasks, the Company regularly provides their nationwide customer base with continuous quality improvements. As a result, Integrated Service Solutions made the investment in a laboratory grade instrument that calibrates torque equipment from 4 In. Lbs. up to 600 Ft. Lbs. It has an accuracy of +/- .25% of indicated value and is individually serialized with a matching certificate of calibration traceable to N.I.S.T.

All torque tools that are calibrated in our metrology lab are also visually inspected and cleaned before calibration. Electronic calibration documents include complete As Found and As Left data at no additional charge. In addition, any findings such as if the instrument had to be adjusted to pass calibration are noted in the comments section of the report. To complement the electronic documentation, all calibration stickers are bar coded. These durable, thermal printed labels eliminate human error, ensure data accuracy and are easy to read.

Posted in: Company News, Equipment Calibration, Metrology Laboratory

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Announcing several promotions within the organization.

Integrated Service Solutions, Inc.

July 1, 2014 – Integrated Service Solutions, Inc. announced today several promotions within the organization.

Joseph Taylor has been promoted to Manager, Metrology Lab; Roberto Rodriguez has been promoted to Supervisor, Process Instrumentation ISA Level III; Daniel Wise has been promoted to Field Services Specialist, Senior.

“Joe, Roberto and Dan demonstrate a commitment in service and quality that enable us to meet the needs of our customers quickly and efficiently,” commented Joseph Uricchio, President and CEO. “They each represent significant growth areas of our company and help us to navigate the complexities of regulated businesses. “

Joe Taylor joined the company in 2012. Prior to joining Integrated Service Solutions, Inc., Joe managed the day-to-day operations of a regional Metrology lab for a national company. His responsibilities included organizing the technical staff, scheduling and providing technical support. His promotion to Manager, Metrology Lab entails being the SME (subject matter expert) on test equipment calibrations, prioritizing and assigning resources and acting as the liaison for customer audits. Joe holds a Bachelor’s Degree, Management from Saint Joseph’s University.

Roberto Rodriguez joined Integrated Service Solutions, Inc. in 2013 and quickly embraced the role of mentoring and training junior field service technicians. Roberto’s background includes working for a global health-care company as a Senior Calibration Engineer where he was responsible for calibrating and servicing a wide variety of process control instrumentation. During his time there he gained increasing levels of experience and received certification as an ISA Level III Certified Control Systems Technician. In his newly expanded role, Roberto will be responsible for providing in-depth training on test equipment and instrumentation to field service technicians. He will work closely with other senior management to ensure the development of training curriculum.

Daniel Wise joined the company in 2009 as Field Services Specialist, Jr. His background includes an apprenticeship at a Philadelphia refinery where he learned installation and repair of large pipe mechanical systems. Throughout his professional career, he has taken on increasing roles of responsibility. With his promotion, Dan will become an integral part of the field service team by applying his analytical training and metrology background in support of larger customer contracts that require the ability to deliver varying degrees of technical expertise. Dan holds a Bachelor of Science, Chemistry, Biology from West Chester University.

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Celebrating 16 Years in Business

Joseph Uricchio

June 2, 2014 — 16 years ago, Integrated Service Solutions opened its doors in a home-based office pioneering the idea of a single source solution for life science companies. Today the company is headquartered in a 20,000 sq. ft. modern facility, employs sixty full-time professionals and services more than 525 companies throughout the U.S.A., Puerto Rico and Barbados.

In 16 years, the Company has grown from its core business base of providing calibration and equipment maintenance services to leading pharmaceutical and biotechnology companies to a roster of regulated businesses such as cosmetics, food and beverage and nutraceuticals. Along the way, they have earned the registrations necessary to service these industries including ISO 9001:2008 and A2LA 17025.

“It’s all about the service,” commented Joseph Uricchio, President and CEO. “And to provide outstanding service requires trained field service specialists as well as a constant reinvestment in test equipment and an infrastructure that includes customer service, IT and quality assurance personnel that are enthusiastic about delivering the very best in service.”

Integrated Service Solutions is a company on the move and constantly looking for ways to refine processes, streamline procedures and pass along cost savings to customers. The company championed the idea of going paperless nearly a decade ago by switching all of their calibration records to electronic documents that are 21 CFR Part 11 Compliant. Plus, they added bar coding to their calibration labels allowing for quick and easy record retrieval.

“This is an exciting time for the company,” said Catherine Peetros, Director of Business Development & Operations. “We are investing in new talent and expanding steadily. We have some of the best resources in the industry who bring decades of experience with them.”

The company has also championed value added services to their customers including the roll out of their Certificate Management System (CMS) earlier this year. This proprietary application provides customers with easy access to their electronic calibration documents using their desktop computer or mobile devices. In addition, the company also introduced Live Chat on their web site to ensure a fast speed of response to customer inquiries.

“As we look to the future, the biggest challenge we face is staying focused on delivering exceptional service to our customers,” added Peetros. “With a solid business base and the passionate people who work here, we have a roadmap for success.”

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