ISS News, Articles & Events

Celebrating 10 Years in Business

May 2008—Integrated Service Solutions, Inc. announced today that May 21, 2008 marks its 10th year anniversary.

LANSDALE, PENNSYLVANIA – Since May, 1998 the Company has evolved from employing a handful of technicians and offering a limited scope of services to the pharmaceutical, biotechnology and medical device industries into a thriving business that employs nearly 50 full-time personnel and delivers single source solutions to the life sciences sector including; preventive and corrective maintenance, qualifications, certifications, training and custom project work all designed to ensure full compliance with FDA rules.

Today, the Company holds ISO 9001:2008 registration by Underwriter’s Laboratories (UL) and ISO/IEC 17025 A2LA accreditation all in support of more than 250 FDA-regulated customers. To guarantee that drug making companies as well as start up biotechnology businesses are in compliance with strict government rules, Integrated Service Solutions, Inc. developed a robust infrastructure. In addition to full-time employment for trained field service specialists, engineers and chemists, the Company also has experienced quality assurance, customer service, finance, operations and business development teams.

“What began 10 years ago in a small office in my home, has today grown to a 20,000 sq. ft. contemporary facility that provides equipment support services to more than 250 life science companies,” said Joseph Uricchio, Founder and President of Integrated Service Solutions, Inc.

“Integrated Service Solutions was founded on the principle of delivering a fast speed of response and technical expertise to the life sciences community with a vast portfolio of services that is constantly expanding to meet customer demands. What makes this company successful and the reason why customers want to do business with us, is that with one phone call or email, they can get all of their equipment serviced—everything from pipette calibrations all the way up to providing preventive maintenance on bioreactors. So, instead of a company having to call multiple original equipment manufacturers (OEMs) to service their broad range of equipment, with us they have a single source solution,” added Uricchio.

“Our continued growth and having reached this important milestone expresses the success we have achieved by providing excellent service and a broad service portfolio to our customers,” says Uricchio. In addition, moving into our new facility last spring helps to support our future growth potential and expanded service capabilities along with the capability to conduct training for our employees as well as our customers.”

About Integrated Service Solutions, Inc.

Integrated Service Solutions, Inc. is a privately-owned ISO 9001:2008 registered and an ISO/IEC 17025 accredited company located in a park-like setting in Eastern Montgomery County, Lansdale, Pennsylvania.

The company specializes in providing technical equipment services to more than 200 pharmaceutical, biotechnology and medical device customers nationwide. All areas of life science companies are supported including manufacturing, packaging, facilities, engineering, maintenance microbiology, analytical research and development and quality control.

The largest, independently owned services provider, Integrated Service Solutions, Inc. provides comprehensive service solutions across multiple technologies including:

  • On-site Equipment
  • Metrology Laboratory Calibrations
  • Preventive/Corrective maintenance
  • Validations
  • Protocol Development and Implementation (IQ/OQ/PQ)
  • Engineering, Project Management
  • Training and Consulting Services

Integrated Service Solutions, Inc., founded in 1998, employs a staff of nearly 50 full-time employees including degreed engineers, chemists, trained field service technicians, operations, client relations, business development and customer service. The Company is conveniently located in the heart of pharmaceutical alley and within easy distance to Philadelphia, New York, New Jersey, Maryland and Delaware.

In the spring of 2007, Integrated Service Solutions, Inc. relocated to a functionally efficient structure complete with energy saving Geothermal heating and cooling. The company-owned 20,000 sq. ft. brick and glass structure is located within a ¼ mile of the Lansdale Interchange of the Pennsylvania Turnpike. The custom designed facility houses a Metrology Laboratory outfitted with the very latest in sophisticated test and measurement devices. Complementing the Metrology Laboratory are three additional and distinct laboratories. They include the Mass Laboratory for the precision calibration of weights, the Total Organic Carbon (TOC) Laboratory for the testing and analysis of TOC ultra pure water, and the Pipette Laboratory for precise calibration of single and multi-channel pipettes. In addition to the lab areas, the glass and brick structure also has media-rich training and conference rooms, and custom-designed work areas for customer service, finance, business development, and marketing and technical service departments.

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New Electronic Calibration Database

February 2008 – Computerized collection of information allows for electronic signatures, enables rapid document retrieval, eliminates reporting errors and meets quality assurance requirements for regulated industries.

LANSDALE, PENNSYLVANIA— Integrated Service Solutions, Inc. announced today their new electronic calibration database. This paperless document workflow was designed to meet the demands of major pharmaceutical companies to help reduce costs associated with mandatory equipment calibration while simultaneously help to increase efficiencies.

The validated software program was developed by the internal IT staff at Integrated Service Solutions, Inc. and is in full compliance with the Food and Drug Administration (FDA) 21 CFR Compliant 11 regulations ensuring life science companies the ability to use electronic records and signatures.

In making the announcement, Joseph Uricchio, President/CEO, said, “The switch from paper-based records to electronic documents comes after nearly one year of Beta testing by our Metrology Laboratory and field calibration technicians. This paperless reporting provides for better equipment traceability, is fast and secure, provides for complete and accurate reporting and is environmentally-friendly since it requires no printing or physical storage of paperwork. In addition, it meets our ISO 9001:2008 requirements to continuously evaluate and improve our systems and the services we provide to our customers.”

Integrated Service Solutions outfits its field personnel with sophisticated test and measurement equipment as well as laptops equipped with wireless data cards. This set up enables the technicians to electronically transmit all test data at the end of each job thereby guaranteeing the customer a complete electronic data set. In addition, the Company retains a copy of the electronic files in the event of an FDA audit.

About Integrated Service Solutions, Inc.

The largest independently owned services provider, Integrated Service Solutions, Inc. provides comprehensive service solutions to more than 200 pharmaceutical and biotechnology companies across multiple technologies including:

  • On-site Equipment Calibrations
  • Metrology Laboratory Calibrations
  • Preventive/Corrective maintenance
  • Certifications
  • Qualifications
  • Validations
  • Protocol Development and Implementation (IQ/OQ/PQ)
  • Engineering, Project Management
  • Training and Consulting Services

Integrated Service Solutions, Inc., founded in 1998, employs a staff of nearly 60 full-time employees including degreed engineers, chemists, trained field service technicians, operations, client relations, business development and customer service. The Company is conveniently located in the heart of pharmaceutical alley and within easy distance to Philadelphia, New York, New Jersey, Maryland and Delaware.

In the Spring of 2007, Integrated Service Solutions, Inc. relocated to a contemporary, company-owned facility. This 20,000 sq. ft. brick and glass structure is located within a ¼ mile of the Lansdale Interchange of the Pennsylvania Turnpike. The custom designed facility houses an environmentally controlled Metrology Laboratory outfitted with the very latest in sophisticated test and measurement devices, media-rich training and conference rooms, and custom-designed work areas for customer service, business development, and marketing and technical service departments.

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ISO/IEC 17025:2005 Earned

July 2007 – A2LA has accredited Integrated Service Solutions, Inc. for technical competence in the field of Calibration

LANSDALE, PENNSYLVANIA— Integrated Service Solutions, Inc. announced today their accreditation by A2LA for ISO/IEC 17025:2005. While there are many commonalities with ISO 9001:2000 which the Company has held for the past three years, ISO/IEC 17025:2005 applies directly to Metrology Laboratories that produce testing and calibration results.

In announcing the accreditation, Manny Cabanas, Director of Quality Assurance, said, “accreditation under an ILAC (International Laboratory Accreditation Cooperation) recognized Registrar ensures us a ‘no questions asked’ status among world class calibration providers, and enables us to meet the needs of our GMP Clients for ‘competent’ & ‘professionally’ rendered services. We are setting the bar higher, by this level of Accreditation.”

Certification to the prestigious ISO/IEC 17025:2005 is directly related to the quality management system within a laboratory. A prerequisite to qualification is to have a documented quality management system already in place. The comprehensive assessment conducted by The American Association for Laboratory Accreditation (A2LA) addressed the competence of the staff, an inspection of the facility, a review of calibration procedures, analysis of traceability and an appraisal of the methodologies used as well as the calibration equipment.

Laboratories use ISO/IEC 17025 to implement a quality system aimed at improving their ability to consistently produce valid results and since the standard is about competence, accreditation is a formal recognition of that competence.

Accreditation by nationally recognized organizations provides customers with confidence in calibration reports and traceability. In addition, an unbiased assessment of a laboratory’s standards and procedures provides an impartial viewpoint as to how a laboratory functions.

About Integrated Service Solutions, Inc.

The largest independently owned services provider, Integrated Service Solutions, Inc. provides comprehensive service solutions across multiple technologies including:

  • On-site Equipment Calibrations
  • Metrology Laboratory Calibrations
  • Preventive/Corrective maintenance
  • Certifications
  • Qualifications
  • Validations
  • Protocol Development and Implementation (IQ/OQ/PQ)
  • Engineering, Project Management
  • Training and Consulting Services
  • Parts Procurement and much more

Integrated Service Solutions, Inc., founded in 1998, employs a staff of nearly 60 full-time employees including degreed engineers, chemists, trained field service technicians, operations, client relations, business development and customer service. The Company is conveniently located in the heart of pharmaceutical alley and within easy distance to Philadelphia, New York, New Jersey, Maryland and Delaware.

In the Spring of 2007, Integrated Service Solutions, Inc. relocated to a contemporary, company-owned facility. This 20,000 sq. ft. brick and glass structure is located within a ¼ mile of the Lansdale Interchange of the Pennsylvania Turnpike. The custom designed facility houses an environmentally controlled Metrology Laboratory outfitted with the very latest in sophisticated test and measurement devices, media-rich training and conference rooms, and custom-designed work areas for customer service, business development, and marketing and technical service departments.

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ISO 9001:2000 Triennial Assessment Audit by UL

July 2007— Integrated Service Solutions, Inc. Successfully Completes ISO 9001:2000 Triennial Assessment Audit by UL

LANSDALE, PENNSYLVANIA — Integrated Service Solutions, Inc. announced today that they have successfully passed ISO 9001:2000 Triennial Assessment Audit by UL. Every three years, all ISO registered companies must undergo and pass a complete audit of their Quality Management System in order to continue their registration.

Certification to the prestigious ISO 9001:2000 standard requires a comprehensive assessment and audit ensuring that the company maintains the proper procedures and processes for a complete quality system. Only after stringent third-party assessment can ISO registration be received. The ISO 9000 series standards are internationally recognized quality management system requirements developed by the International Organization for Standardization (ISO). These standards put great emphasis on quality commitment by top management and all employees. To ensure compliance, Underwriter’s Laboratories (UL) performed an on-site assessment of the Company’s documented procedures and survey its overall operations.

The successful completion of the Triennial Assessment Audit was due in large part to the ongoing and sustained efforts of the employees of Integrated Service Solutions, Inc. to continually improve the Quality Management System. Highlights of the audit include comments such as:

  • Excellent records in all areas
  • High levels of top management
  • Customer satisfaction at 98%
  • Low turnaround time for service provision
  • Strong processes to control service provision and equipment calibration

About Integrated Service Solutions, Inc.

The largest independently owned services provider, Integrated Service Solutions, Inc. provides comprehensive service solutions across multiple technologies including:

  • On-site Equipment Calibrations
  • Metrology Laboratory Calibrations
  • Preventive/Corrective maintenance
  • Certifications
  • Qualifications
  • Validations
  • Protocol Development and Implementation (IQ/OQ/PQ)
  • Engineering, Project Management
  • Training and Consulting Services
  • Parts Procurement and much more

Integrated Service Solutions, Inc., founded in 1998, employs a staff of nearly 60 full-time employees including degreed engineers, chemists, trained field service technicians, operations, client relations, business development and customer service. The Company is conveniently located in the heart of pharmaceutical alley and within easy distance to Philadelphia, New York, New Jersey, Maryland and Delaware.

In the Spring of 2007, Integrated Service Solutions, Inc. relocated to a contemporary, company-owned facility. This 20,000 sq. ft. brick and glass structure is located within a ¼ mile of the Lansdale Interchange of the Pennsylvania Turnpike. The custom designed facility houses an environmentally controlled Metrology Laboratory outfitted with the very latest in sophisticated test and measurement devices, media-rich training and conference rooms, and custom-designed work areas for customer service, business development, and marketing and technical service departments.

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