Success Stories

What Our Customers Are Saying About Integrated Service Solutions:

“Thank you! Please give my regards to your Met Lab folks. Good job with the cert."

“We would like to thank you for the excellent service.”

“I am very pleased with the service we received and feel that the staff was extremely knowledgeable. I have had my pipettors calibrated by other groups before and none have done as good a job as Integrated Service Solutions did.”

“I had a good experience working with your team last week. The report format is great, it’s easy to follow and understand.”

“In my opinion you folks have been exceptional over the past year. The service technicians and support staff have always been professional and able to respond in a timely fashion to address our concerns and or needs even when we’ve have had to call upon them for emergency situations.”

“We have several special requirements that are always met to our satisfaction. You always have time to answer queries from our lab staff.”

“Thanks again for the prompt quotation. I am in the process of cleaning up after a predecessor who has since left the company and I really appreciate you getting back to me.”

“I was very impressed with your facilities, your personnel and equipment. Thank for taking the time with us today. Our former CEO liked to use the word panache when describing people and facilities that he thought had real style. Had he been along today I'm sure it would have come up on the trip home.”

“I want to express our satisfaction with the service of the entire ISS team. Beginning with your timely reminder that we were due for reevaluation, the process flowed smoothly and quickly. The evaluations and reports were generated in a very timely fashion and we are now using equipment that is assured to protect the user. As usual, our staff is encouraged by the opportunity to watch this effort.”

“Your staff has been wonderful in assisting me with calibration services for my equipment. Your customer service administrators are always professional, courteous and quick with their responses. I also appreciated the short lead time required to have my equipment calibrated. Both instances this year were completed within a weeks time of scheduling. I will be using your services this coming year. Thank you for the outstanding support!”

“Your technicians were very knowledgeable about the equipment and explaining the problems to us.”

“Quick turn around I received the air sampler today already!”

“The service you provided was excellent.”

"We were extremely satisfied with the PM and OQ/PQ services that your technician performed during a recent service call. He was knowledgeable, efficient and professional, and I was particularly impressed by his "exit interview" upon completion of the work. He went through all of the PM and OQ/PQ documentation and highlighted test data that met acceptance criteria but may be indicative of a future problem. The technician was very thorough—he covered the test protocols and sections that must be reviewed and approved by QA."

"We are always serviced by the same technician and he has always done outstanding work. He knows the history of our bioreactor and is great at troubleshooting..."

"I just want to emphasize how pleasant your technicians are to work with. They are fun and charming; and never complain about those occasions when they have to stay late. They work hard to make sure the job gets done—and done well... The few times we have follow-up questions, they have been quick to respond."

"I have always been very satisfied with your OQ/PQ services."

"I especially appreciate the business relationship that we have and always enjoy working with you and your staff."

"Your technicians have been servicing us for many years. They are great at technical service and also very nice to deal with for any questions."

“Wow. So fast..I'm impressed. You guys always do great work. Thank You.”

“Your technician treated us with professionalism and she was knowledgable in her field of stability chamber validation. She was flexible in her time to understand her customer's needs and what tasks we required from her to do and I believe she was able to deliver them well.”

“We really appreciate your great service and I would definitely highly recommend your company.”

“All calibrations and certifications were performed without any problem. The technicians were top-notch and they got the work done in a very reasonable amount of time, as always they do.”

 

Read some recent Case Stories of how we helped our customers achieve success!