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Announcing Release of New Version of Calibration Software

GenCal II Calibration Software
November 1, 2014 – Integrated Service Solutions, Inc. (the “Company) announced today they have released a new suite of calibration software, GenCal II™. A pioneer in electronic calibration records, GenCal II is the feature-rich version of the company’s current software, GenCal, which has been in use for more than seven years.

Designed and developed by the in-house IT team at Integrated Service Solutions, GenCal II is a high performance database that connects field service technicians, customers and internal support staff with immediate access to electronic calibration data.

“Many of our customers are governed by strict FDA rules and regulations and they expect us to be on the cutting edge of technology. We have been providing electronic calibration records and bar coded labels to our customers for many years,” said Joe Uricchio, President and CEO. “Launching this new version of our software ensures that our customers receive their data quickly and accurately.”

Some of the innovative features and functions of GenCal II include the iPhone application. This in-house designed app enables the company’s mobilized workforce to quickly access work orders and customer contact information. In addition, the app has a customer digital sign out function. This helps to further the customer satisfaction index by ensuring that all equipment services are reviewed with the customer. When the calibrations are completed, the customer simply signs the app on the iPhone. This electronic signature along with the calibration records are then stored on the Company’s servers.

To ensure 21 CFR Compliance, GenCal II was rigorously beta tested using real time scenarios up through October of this year. The software validation was performed by the IT and the quality assurance teams at Integrated Service Solutions and are documented to satisfy regulatory agency requirements.

“With this new software release, we now have greater continuity between our databases,” said George Fenzil, Director of IT. “These integrated databases and key user components create a simpler, faster and easier-to-use application.”

The new GenCal II software integrates seamlessly to the company’s Certificate Management System™ (CMS). This mobile friendly online document management tool allows customers 365/24/7 password protected access to their electronic calibration records. Its features include search, view and report printing as well as the ability to download the data to an Excel file.

“We have customers signing up weekly to use the value added service,” added Catherine Peetros, Director of Business Development. “It provides them with instant access to their data via mobile devices. And many of our customers use this database for real-time access to their equipment inventory.”

The new software release of GenCal II combined with the Certificate Management System, puts Integrated Service Solutions in the forefront of improving the customer experience and positively impacting customer retention.

“We strive to build long-lasting partnerships with our customers,” added Uricchio. In order to do that, we must provide them with constant improvements to our services without them having to ask for it. Launching this new software is another example of our commitment.”

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Growing demand for Pipette Calibration Services

Pipette Calibration Services

October 1, 2014 — Integrated Service Solutions, Inc. (the “Company) announced today they have made additional investments in equipment and resources to meet the growing demand of their pipette calibration business.

“To meet increasing requests for our pipette services, we have invested in additional test equipment and cross-training for our pipette technicians. This further increases our ability to meet the needs of our increasing customer base,” said Catherine Peetros, Director Business Development and Operations.

This expansion strengthens the company’s ability to meet the needs of customers throughout the U.S., Puerto Rico and the Caribbean who require on-site pipette calibrations as well as those that utilize the mail-in calibration program for 24 hour turnaround.

On-Site or Mail-In Program

Building upon the core competency of providing outstanding service and 17025 accredited pipette calibrations, Integrated Service Solutions has a large team of trained pipette technicians.

When a customer site has a significant amount of pipettes to be calibrated and they prefer them to be serviced at their facility, this team will travel to the site and calibrate all of the pipettes to an agreed upon schedule. Other customers opt for the mail-in program where pipettes are calibrated in the environmentally controlled Metrology lab. (For a 360° degree tour of the Metrology lab, click here: http://integratedservicesolutions.com/about/virtual-tour/)

Whether the pipettes are calibrated on-site or mailed-in, the customer receives the same high standard of service including:

  • A2LA 17025 accredited calibrations
  • Electronic calibration reports with complete As Found/As Left data
  • Password protected access to the Company’s Certificate Management System (CMS). This database allows provides 365/24/7 access to electronic calibrations records
  • Bar coded labels that clearly display the next calibration due date
  • Quality assurance review of reports
  • A designated customer service administrator to coordinate the scheduling and ensure everything is done on time
  • Automatic reminders in advance of the next calibration due date

Posted in: Company News, Integrated Service Solutions, Pipette Calibration

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Announcing Design Updates to Web Site

Integrated Service Solutions Building Spring 2014

September 1, 2014 — Integrated Service Solutions, Inc. (the “Company) announced today they have made major content and design enhancements to their web site available at: http://www.integratedservicesolutions.com

“We have refreshed the look and feel of our web site,” said Catherine Peetros, Director Business Development and Operations. “This digital platform gives us a greater ability to showcase all of our services. We have paid careful attention making the site more functional, more appealing and easier to navigate.”

A full-time staff of dedicated online resources enables the Company to have a robust digital and social medial presence. The collaborative efforts of Andrew Andrijiwskyj, IT Administrator and the Director of Business Development and Operations at Integrated Service Solutions produce a website that expresses the true character of the Company. Also, the photographs taken by Andrew help to illustrate the vast amount of resources and test equipment needed to provide their customers with outstanding service.

The easy-to-navigate layout provides a more engaging experience for the user and allows them to see the breadth of all of the services provided.

Highlights include:
• Impactful photography that highlights the facility, employees and capabilities
• Responsive design for smart phones and mobile devices
• Quick access to information, live chat or quote requests
• Sneak peeks in the expanded photo gallery
• Refreshing look and feel

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Expanded Torque Calibration Services

Torque Calibration Services
August 1, 2014 — Integrated Service Solutions, Inc. (the “Company) announced today they have expanded their metrology lab calibration services for torque wrenches and screwdrivers.

Joseph Uricchio, President/CEO said, “feedback that we received from our customer base necessitated investing in equipment that would give us greater capabilities to calibrate a wider range of torque equipment.”

As an ISO 9001:2008 registered company with an A2LA 17025 accreditation to perform specific calibration tasks, the Company regularly provides their nationwide customer base with continuous quality improvements. As a result, Integrated Service Solutions made the investment in a laboratory grade instrument that calibrates torque equipment from 4 In. Lbs. up to 600 Ft. Lbs. It has an accuracy of +/- .25% of indicated value and is individually serialized with a matching certificate of calibration traceable to N.I.S.T.

All torque tools that are calibrated in our metrology lab are also visually inspected and cleaned before calibration. Electronic calibration documents include complete As Found and As Left data at no additional charge. In addition, any findings such as if the instrument had to be adjusted to pass calibration are noted in the comments section of the report. To complement the electronic documentation, all calibration stickers are bar coded. These durable, thermal printed labels eliminate human error, ensure data accuracy and are easy to read.

Posted in: Company News, Equipment Calibration, Metrology Laboratory

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Announcing several promotions within the organization.

Integrated Service Solutions, Inc.

July 1, 2014 – Integrated Service Solutions, Inc. announced today several promotions within the organization.

Joseph Taylor has been promoted to Manager, Metrology Lab; Roberto Rodriguez has been promoted to Supervisor, Process Instrumentation ISA Level III; Daniel Wise has been promoted to Field Services Specialist, Senior.

“Joe, Roberto and Dan demonstrate a commitment in service and quality that enable us to meet the needs of our customers quickly and efficiently,” commented Joseph Uricchio, President and CEO. “They each represent significant growth areas of our company and help us to navigate the complexities of regulated businesses. “

Joe Taylor joined the company in 2012. Prior to joining Integrated Service Solutions, Inc., Joe managed the day-to-day operations of a regional Metrology lab for a national company. His responsibilities included organizing the technical staff, scheduling and providing technical support. His promotion to Manager, Metrology Lab entails being the SME (subject matter expert) on test equipment calibrations, prioritizing and assigning resources and acting as the liaison for customer audits. Joe holds a Bachelor’s Degree, Management from Saint Joseph’s University.

Roberto Rodriguez joined Integrated Service Solutions, Inc. in 2013 and quickly embraced the role of mentoring and training junior field service technicians. Roberto’s background includes working for a global health-care company as a Senior Calibration Engineer where he was responsible for calibrating and servicing a wide variety of process control instrumentation. During his time there he gained increasing levels of experience and received certification as an ISA Level III Certified Control Systems Technician. In his newly expanded role, Roberto will be responsible for providing in-depth training on test equipment and instrumentation to field service technicians. He will work closely with other senior management to ensure the development of training curriculum.

Daniel Wise joined the company in 2009 as Field Services Specialist, Jr. His background includes an apprenticeship at a Philadelphia refinery where he learned installation and repair of large pipe mechanical systems. Throughout his professional career, he has taken on increasing roles of responsibility. With his promotion, Dan will become an integral part of the field service team by applying his analytical training and metrology background in support of larger customer contracts that require the ability to deliver varying degrees of technical expertise. Dan holds a Bachelor of Science, Chemistry, Biology from West Chester University.

Posted in: Company News, Metrology Laboratory

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Celebrating 16 Years in Business

Joseph Uricchio

June 2, 2014 — 16 years ago, Integrated Service Solutions opened its doors in a home-based office pioneering the idea of a single source solution for life science companies. Today the company is headquartered in a 20,000 sq. ft. modern facility, employs sixty full-time professionals and services more than 525 companies throughout the U.S.A., Puerto Rico and Barbados.

In 16 years, the Company has grown from its core business base of providing calibration and equipment maintenance services to leading pharmaceutical and biotechnology companies to a roster of regulated businesses such as cosmetics, food and beverage and nutraceuticals. Along the way, they have earned the registrations necessary to service these industries including ISO 9001:2008 and A2LA 17025.

“It’s all about the service,” commented Joseph Uricchio, President and CEO. “And to provide outstanding service requires trained field service specialists as well as a constant reinvestment in test equipment and an infrastructure that includes customer service, IT and quality assurance personnel that are enthusiastic about delivering the very best in service.”

Integrated Service Solutions is a company on the move and constantly looking for ways to refine processes, streamline procedures and pass along cost savings to customers. The company championed the idea of going paperless nearly a decade ago by switching all of their calibration records to electronic documents that are 21 CFR Part 11 Compliant. Plus, they added bar coding to their calibration labels allowing for quick and easy record retrieval.

“This is an exciting time for the company,” said Catherine Peetros, Director of Business Development & Operations. “We are investing in new talent and expanding steadily. We have some of the best resources in the industry who bring decades of experience with them.”

The company has also championed value added services to their customers including the roll out of their Certificate Management System (CMS) earlier this year. This proprietary application provides customers with easy access to their electronic calibration documents using their desktop computer or mobile devices. In addition, the company also introduced Live Chat on their web site to ensure a fast speed of response to customer inquiries.

“As we look to the future, the biggest challenge we face is staying focused on delivering exceptional service to our customers,” added Peetros. “With a solid business base and the passionate people who work here, we have a roadmap for success.”

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Successful completion of the ISO 9001:2008 surveillance audit

Integrated Service Solutions Building Spring 2014

May 1, 2014— Announcing today, the successful completion of the ISO 9001:2008 surveillance audit at Integrated Service Solutions, Inc. (the “Company”).

The audit, conducted by an independent registrar from the International Organization for Standardization (ISO) demonstrates that Integrated Service Solutions has a robust and mature quality management system. Key attributes of ISO focus on customer satisfaction and continuous improvement. These characteristics define the organizational structure of Integrated Service Solutions.

Joseph Uricchio, President/CEO said, “our commitment to service excellence is demonstrated by our annual ISO audits and it assures our customers that they receive the very best in quality and service from our company.”

Numerous infrastructure improvements were made in the past year to meet business challenges, enhance service to customers, improve operations and enhance communication with field personnel. Those include:

  • Launch of the Certificate Management System (CMS). This electronic database provides customers easy access to their calibration records via a password protected, encrypted web site.
  • Expansion of the field service team that includes an ISA Level III trained technician as well as developing a training program to mentor junior technicians.
  • Added additional departmental resources such as a Quality Assurance Manager, another customer service administrator and a software developer.
  • Reinvested in test equipment including the purchase of the SURETEST Torque Calibration system. This instrument expands the Company’s torque calibration capabilities for torque wrenches and screwdrivers.
  • Launched Live Chat on the Company web site for quicker, personalized customer service.
  • Developed a company Intranet as a means for immediate communication to all employees.

May marks the Company’s 16th year in business. This latest accomplishment of the annual ISO audit verifies the entire company is committed to service excellence.

Posted in: Company News, Equipment Calibration, Metrology Laboratory, Pipette Calibration

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Torque Calibration Capabilities

Torque Calibration
April 1, 2014 — Announcing the SURETEST Torque Calibration system, a laboratory grade instrument, expanding the A2LA accredited torque calibration capabilities for torque wrenches and screwdrivers at Integrated Service Solutions, Inc.

Integrated Service Solutions, Inc. (the “Company), is an ISO 9001:2008 registered company with an A2LA 17025 accreditation to perform specific calibration tasks, the Company regularly provides their nationwide customer base with continuous quality improvements. As a result, Integrated Service Solutions made the investment in a laboratory grade instrument that calibrates torque equipment from 4 In. Lbs. up to 600 Ft. Lbs. It has an accuracy of +/- .25% of indicated value and is individually serialized with a matching certificate of calibration traceable to N.I.S.T.

Joseph Uricchio, President/CEO said, “increasing customer demand necessitated that we make the investment in equipment that allows us to calibrate a wider range of torque equipment.”Torque calibrations are performed either on-site or in the Company’s climate-controlled Metrology Lab by technicians with advanced knowledge and skill levels. All torque tools are inspected and cleaned before being calibrated.

Electronic calibration documents include complete As Found and As Left data at no additional charge. In addition, any findings such as if the instrument had to be adjusted to pass calibration are noted in the comments section of the report. To complement the electronic documentation, all calibration stickers are bar coded. These durable, thermal printed labels eliminate human error, ensure data accuracy and are easy to read.

Posted in: Company News, Equipment Calibration, Metrology Laboratory

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Announcing Expansion of Quality Assurance Team

March 26, 2014— Announcing the expansion of Quality Assurance Team, adding Lisa Myles, Manager, Quality Assurance, to its quality team bringing the total to nine.

Integrated Service Solutions, Inc. (the “Company) announced today the hiring of Lisa Myles, Manager, Quality Assurance.

In response to the increase in the number of customer audits and the rapid expansion of customers requiring quality support, the Company recruited and hired a tenured quality professional to manage and execute the Company’s quality system programs. This expands the quality staff to nine (9).

As an ISO 9001:2008 registered company with an A2LA 17025 accreditation to perform specific calibration tasks, the company has an obligation to its nationwide customer base for continuous quality improvements. As a result, Integrated Service Solutions saw an immediate need to bring on board another dedicated resource.

Joseph Uricchio, President/CEO said, “Lisa brings more than 12 years of experience including A2LA 17025 audit knowledge and training programs management. Her background in international compliance for regulated industries is a perfect match to our customer base. We are excited to have Lisa on our team not only as a complement to the quality professionals and administrators on our staff, but also for the additional resources she will provide to ensure timely follow-up to customer audits, CAPA resolution and to enrich our training management system.”

Lisa’s experience includes the start-up and accreditation for a Pennsylvania-based contract testing laboratory. She holds a Bachelor’s Degree in Microbiology from the University of Pittsburgh and is a Certified Quality Auditor from ASQ.

About Integrated Service Solutions, Inc.

Integrated Service Solutions, Inc. is a single source service provider providing customers with a
full-range of test equipment and instrument services to meet the needs of regulated industries across the U.S.

Privately-owned, ISO 9001:2008 registered and ISO/IEC 17025 accredited, the company, founded in 1998, specializes in providing equipment calibration and preventive maintenance services to more than 525 regulated businesses across multiple technologies including:

  • On-site Equipment  Services
  • 17025 Accredited On-site and Mail-in Pipette Calibrations
  • Metrology Laboratory Calibrations
  • Preventive and Corrective equipment maintenance
  • Certifications for biosafety cabinets, hoods and cleanrooms
  • Qualifications and preventive maintenance services for HPLC, GC, Karl Fisher, FTIR, Dissolution and much more
  • Compliance & Validation Services (IQ/OQ/PQ)
  • Project Management
  • Technical Staffing, Training and Quality Engineering Consulting Services

For more information on the company’s achievements and experience, services provided and key leadership, please visit the web site at: http://www.integratedservicesolutions.com

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Announcing Browser Applications for Mobile Devices

GenCalII-mobile-L2

March 3, 2014— Integrated Service Solutions, Inc. announced today the release of custom designed browser applications allowing customers easy access to view electronic calibration reports on mobile devices.

In February, the Company officially launched their GenCal II™ Certificate Management System. This custom designed database is now optimized for the growing mobile device market.

Catherine Peetros, Director of Operations said, “Earlier this year, our in-house IT group designed an easy-to-use interface and a centralized, searchable database to store, view and retrieve electronic certificates. Now they’ve enhanced this product  by adding more flexibility.  This latest addition of value added services for our customers includes a browser application allowing them to view their electronic documents on mobile devices such as tablets, the iPhone and Droid devices.”

George Fenzil, Director of IT added, “This system gives an authorized QA representative at a customer site the ability to spot check equipment calibration records with an iPhone or iPad.  This convenient and quick access to electronic documents makes it easy to pull up electronic records by scanning the bar coded label. It’s another way to differentiate our services and provide our customers with the latest in technology.”

To ensure the integrity of the data, the platform uses multiple layers of security such as; Secure Socket Layer (SSL) encryption, password protection, a company-owned and managed firewall and other state of the art technologies. Customers request login credentials and all logins and downloads are recorded with a timestamp, user id and IP address.

“Providing our client base with a well organized document management system, ensures that they have ready access to all of their electronic documents in the event of an FDA or client audit and helps reduce administrative overhead for them,” added Peetros.

Integrated Service Solutions, Inc. has been a pioneer in the use of electronic calibration reports and bar coded labels as part of their comprehensive equipment calibration and maintenance program. The company’s electronic documents and e-signatures, introduced more than eight years ago, are 21 CFR 11 Compliant. This compliance is part of the FDA Code of Regulations that defines criteria to ensure that electronic records are trustworthy and reliable.

For more information about the GenCal II Certificate Management System, please email customerservice@integratedservicesolutions.com or click here http://integratedservicesolutions.com/contact/gencal-ii-certificate-management-system-cms/.

 

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