ISS News, Articles & Events

Proudly Celebrating Our 18th Year in Business

18 Years
The month of May marks Integrated Service Solutions 18th year in business. We’d like to thank all of our employees, customers, vendors and suppliers for all the trust they have placed in us. We look forward to continuing to delivering outstanding service to our customers, many whom have been with us since the start and to welcoming many new customers.

We truly appreciate everyone’s support.

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Integrated Service Solutions, Inc. Announces Expanded Scope of Accreditation by A2LA

Integrated Service Solutions, Inc.
Announces Expanded Scope of Accreditation by A2LA

Integrated Service Solutions, Inc. a single source service provider
to regulated industries announces expanded scope of accreditation.

NOV. 9, 2015—LANSDALE, PENNSYLVANIA— Integrated Service Solutions, Inc. (the Company) announced today that they expanded their scope of accreditation by the American Association for Laboratory Accreditation (A2LA) for pipettes. The expanded scope now includes pipette calibrations to 0.1 uL. The full range, using the gravimetric method is 0.1 uL to 10,000 uL.

As an industry-leading service provider, the Company made the investment in the time and resources to expand their pipette accreditation to address the requirements of specific customers.

“Expanding the scope of accreditation to include this low volume pipette calibration demonstrates our technical competence and gives our clients a clear differentiator in their service provider,” said Joe Uricchio, President and CEO.

Laboratories use ISO/IEC 17025 to implement a quality system aimed at improving their ability to consistently produce valid results and since the standard is about competence, accreditation is a formal recognition of that competence.

Integrated Service Solutions, Inc. has held A2LA 17025 accreditation for pipette calibrations in the field and mail-in since 2007.

Accreditation by nationally recognized organizations provides customers with confidence in calibration reports and traceability. In addition, an unbiased assessment of a laboratory’s standards and procedures provides an impartial viewpoint as to how a laboratory functions. Integrated Service Solutions, Inc. certificate and scope of accreditation may be viewed at: http://www.a2la.org/scopepdf/2551-01.pdf

 

About Integrated Service Solutions, Inc.
Privately-owned, ISO 9001:2008 registered and ISO/IEC 17025 accredited, the company, founded in 1998, is a nationwide service provider specializing in providing equipment calibration and preventive maintenance services to nearly 1,000 life science related businesses. In just 17 years, Integrated Service Solutions is now recognized as the largest independent service provider with a history of staying in the forefront of the latest technologies. The company enjoys a reputation of being the industry leader in electronic documentation, centralized databases for easy retrieval of records during FDA audits, a consistent customer satisfaction rating >98% and a commitment to providing their customers with experience, resources and quality.

For more information on the company’s achievements and experience, services provided and key leadership, please visit the web site at: http://www.integratedservicesolutions.com

About Pipette Calibration:

Pipette calibration is important to all FDA-regulated businesses and laboratories adhering to Good Manufacturing/Good Laboratory Practices. Regular pipette calibration and maintenance is critical to ensuring that the pipettes are working properly.

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Integrated Service Solutions, Inc. Announces Nationwide Expansion for On-site Pipette Calibrations

17th Anniversary Milestone
Celebrates Dynamic Growth by Expanding in Key Metro Areas

June 2, 2015—LANSDALE, PENNSYLVANIA— Integrated Service Solutions, Inc. (the “Company) announced today they are expanding their reach nationwide by providing customers with on-site 17025 accredited pipette calibrations.

As an industry-leading third party service provider, the Company has achieved significant sales growth and is actively developing its nationwide presence to support new business.

4 dreamstime_xl_10406838“Providing nationwide on-site pipette calibrations coincides with the company’s 17th year in business,” said Joe Uricchio, President and CEO. “Having this capability demonstrates our technical competence and gives our clients a clear differentiator in their service provider. Providing calibration and pipette preventive maintenance services across the U.S. is quite complex. There is a wide variety of pipette manufacturers and models. To support these options properly, you need to have the trained personnel, enough test equipment and the standard operating procedures in place. Our infrastructure and commitment to customer satisfaction allows us to make this significant announcement.”

While the field of pipette calibration service providers can be crowded, Integrated Service Solutions provides their growing customer base with key differentiators beyond price.

Since 2007, the Company has invested in annual 17025 audits by the American Association for Laboratory Accreditation (A2LA), the most rigorous internationally-recognized accreditation body. A2LA accreditation, and their partnership with the International Laboratory Accreditation Cooperation (ILAC), provides laboratories with the assurance that the company calibrating their pipettes has passed strict rules in quality and proficiency testing. In addition, it makes certain that the technicians performing the calibrations are properly trained and that the calibration documentation will support an FDA audit.

“Integrated Service Solutions is constantly evolving to serve the needs of our customers, said Catherine Peetros,” Director of Operations and Business Development. Research demonstrated that customers want and need the level of pipette calibration services that we are providing. And many of them want that service on-site. Whether customer’s require an A2LA 17025 accredited calibration, ISO 8655 regulatory compliance, manufacturer’s specs or want to follow our SOP’s, we can easily accommodate their requirements.”

Providing nationwide on-site pipette calibrations coincides
with the company’s 17th year in business

 

In addition to this major announcement, Integrated Service Solutions has been at the forefront of embracing the use of new technologies. They lead the way in paperless documents. Eight years ago, the Company redefined the way calibration reports were prepared. An electronic calibration database, GenCal I®,  was developed internally by the IT team at Integrated Service Solutions. Expanding on that success, a major upgrade was made to the software and re-launched as Gen Cal II® earlier this year. This validated software includes smart phone apps and easy access for customers to retrieve their calibration records via mobile devices so they are always audit ready.

“Nationwide on-site pipette calibrations is a welcomed expansion to our business. It provides FDA-regulated businesses with added value and allows us to build long-term relationships with customers throughout the U.S.,” added Uricchio.

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Integrated Service Solutions, Inc. Lansdale, PA

About Integrated Service Solutions, Inc.
Privately-owned, ISO 9001:2008 registered and ISO/IEC 17025 accredited, the company, founded in 1998, is a nationwide service provider specializing in providing equipment calibration and preventive maintenance services to nearly 1,000 life science related businesses. In just 17 years, Integrated Service Solutions is recognized as the largest independent service provider with a history of staying in the forefront of the latest technologies. The company enjoys a reputation of being the industry leader in electronic documentation, centralized databases for easy retrieval of records during FDA audits, a consistent customer satisfaction rating >98% and a commitment to providing their customers with value.

For more information on the company’s achievements and experience, services provided and key leadership, please visit the web site at: http://www.integratedservicesolutions.com

About Pipette Calibration:
Pipette calibration is important to all FDA-regulated businesses and laboratories adhering to Good Manufacturing/Good Laboratory Practices. Regular pipette calibration and maintenance is critical to ensuring that the pipettes are working properly.

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Our 17th Year Anniversary!

Today marks the 17th year Anniv17 Yearsersary in Business for Integrated Service Solutions

This is another milestone for the company and we’d like to thank all of our employees, customers, vendors and suppliers for their support.

With the upcoming Memorial Holiday weekend, we wanted to curb our enthusiasm and wait until the long weekend is over to announce some exciting news. So check back soon and be sure to click around our web site for new photos, updated pages and customer feedback.

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Integrated Service Solutions, Inc. Successfully Completes ISO Surveillance Audit

MAY 1, 2015—LANSDALE, PENNSYLVANIA— Integrated Service Solutions, Inc. (the “Company”) announced today they have successfully completed their ISO 9001:2008 surveillance audit.

DQS UL, one of the leading certification bodies for management systems worldwide, conducted the audit. This highly recognized third-party auditor provides independent confirmation that Integrated Service Solutions meets the needs of regulatory requirements and demonstrates that the company has a robust and mature quality management system.

Integrated Service Solutions has a vibrant nature, your staff demonstrates enthusiasm and zeal for their work and they are focused on continuously improving what they do.

Key attributes of ISO focus on customer satisfaction and continuous improvement.

“These characteristics define the organizational structure of Integrated Service Solutions,” said Catherine Peetros, Director of Business Development and Operations. “The auditor met with many of our employees, from quality assurance, to customer service, client relations, and our technicians. It was an in depth audit that entailed reading many of our SOP’s, analyzing training records and scrutinizing our customer satisfaction program. The auditor’s comments were noteworthy: Integrated Service Solutions has a vibrant nature, your staff demonstrates enthusiasm and zeal for their work and they are focused on continuously improving what they do, added Peetros.”

The company has made numerous infrastructure improvements in the past year including:

  • Reinvested in test equipment including the purchase of the Fluke Low Pressure Calibrator. This equipment expands the capabilities of the company’s metrology lab to calibrate very low-pressure sensors, transducers, mechanical gauges, and portable calibrators.
  • Designed a “sign in/sign out” app for smart phones. This app enables the company’s field service technicians to interact with customers by having them acknowledge the arrival and departure time of the technicians.
  • Launched GenCal II™. Designed and developed by the in-house IT team at Integrated Service Solutions, GenCal II is a high performance database that connects service technicians, customers and support staff with immediate access to electronic calibration data.
  • Expansion of the company’s Certificate Management System (CMS). This electronic database provides customers with easy access to their calibration records via a password protected encrypted web site.

This month marks the Company’s 17th year in business. The successful completion of the annual ISO audit verifies the entire company is committed to service excellence.

Corporate Office Building

Integrated Service Solutions Corporate Office Building

About Integrated Service Solutions, Inc.

Integrated Service Solutions, Inc. is a single source service provider providing customers with a
full-range of test equipment and instrument services to meet the needs of regulated businesses across the U.S.

Privately-owned, ISO 9001:2008 registered and ISO/IEC 17025 accredited, the company, founded in 1998, specializes in providing equipment calibration and preventive maintenance services to more than 800 businesses across multiple technologies including:

  • Nationwide On-site Equipment Services
  • 17025 Accredited on-site and mail-in Pipette Calibrations
  • Metrology Laboratory Calibrations
  • Asset Management
  • Temperature Mapping & Validation Services (IQ/OQ/PQ)
  • Certifications for biosafety cabinets, hoods and cleanrooms
  • Technical Staffing, Training and Quality Engineering Consulting Services

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Expanding Capabilities to Calibrate Very Low Pressure Test Equipment

7250LP Fluke Low Pressure Controller Calibrator

February 1, 2015 — Integrated Service Solutions, Inc. (the “Company) announced today they expanded their capabilities to calibrate very low pressure test equipment. The company has invested in the Fluke Low Pressure Calibrator/Controller thereby expanding its capabilities to calibrate very low pressure sensors, transducers, mechanical gauges, portable calibrators and plug-in modules.

The Fluke has a unique quartz sensor, the most accurate pressure sensing technology available in a digital pressure calibrator. This device allows accuracies below 3 inches water column to be +- 0.00015 inches of reading.

“Adding this very low range capability to our Metrology lab now provides our customers with a capability of very high accuracy calibrations in pressure from tenths of an inch water column up to 15000psi. In addition, our labs hallmark of fast speed of response / turnaround time combined with lower calibration costs, will allow our customers to find a total service solution with our company” said Joe Uricchio, President and CEO.

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Expanding A2LA 17025 Accredited Scope to Include Balance and Scale Field Calibrations

January 27, 2015— Integrated Service Solutions, Inc. (the “Company) announced today they have received approval to expand their A2LA 17025 scope of accreditation to calibrate balances and scales on-site at customer locations.

“Expanding our scope of accreditation to provide A2LA 17025 accredited balance calibrations in the field was in direct response to our growing customer base,” said Joe Uricchio, President and CEO. “Having this capability demonstrates our technical competence and provides our clients with a clear differentiator in their service provider.”

A2LA (American Association for Laboratory Testing) is an internationally recognized accreditation body. Integrated Service Solutions, Inc. first earned their accreditation status in July 2007. Every year since then, the Company has implemented improvements via training and additional test equipment enabling it to produce accurate and repeatable calibration results.

This current expansion of their scope is a demonstrated commitment of the Company’s commitment to the regulatory requirements of their customers.

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Extending Best Wishes this Holiday Season to our Employees, Vendors and Customers

December 15, 2014— Integrated Service Solutions, Inc. (the “Company) would like to take this opportunity to extend holiday greetings to our dedicated employees, our long-term customers—many of whom have been with us for more than 16 years, the nearly 130 new customers year to date and the many vendors who have supported us throughout this past year.

“2014 was a very busy year for us,” said Joe Uricchio, President and CEO. “We launched the latest version of our calibration software, GenCal II™ and we brought on line our Certificate Management System (CMS™). GenCal II calibration software ensures that our customers receive their electronic calibration reports accurately and quickly. CMS provides our customers with 365/24/7 access to their electronic documentation and is a validated repository that our customers use to manage their equipment inventory. In addition, the significant investments we have made in both equipment and resources help to further strengthen our growing company.”

Integrated Service Solutions extends a huge thank you to everyone we’ve met along the way; to all of you who place your trust and confidence in our company; and to each employee whose contributions make us shine. We extend best holiday wishes and a happy and prosperous New Year!

P.S. Be sure to check back in January, as we have exciting new announcements to share for the New Year.

Happy Holidays from Integrated Service Solutions!
Winter-2014-Photo

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Announcing Release of New Version of Calibration Software

GenCal II Calibration Software
November 1, 2014 – Integrated Service Solutions, Inc. (the “Company) announced today they have released a new suite of calibration software, GenCal II™. A pioneer in electronic calibration records, GenCal II is the feature-rich version of the company’s current software, GenCal, which has been in use for more than seven years.

Designed and developed by the in-house IT team at Integrated Service Solutions, GenCal II is a high performance database that connects field service technicians, customers and internal support staff with immediate access to electronic calibration data.

“Many of our customers are governed by strict FDA rules and regulations and they expect us to be on the cutting edge of technology. We have been providing electronic calibration records and bar coded labels to our customers for many years,” said Joe Uricchio, President and CEO. “Launching this new version of our software ensures that our customers receive their data quickly and accurately.”

Some of the innovative features and functions of GenCal II include the iPhone application. This in-house designed app enables the company’s mobilized workforce to quickly access work orders and customer contact information. In addition, the app has a customer digital sign out function. This helps to further the customer satisfaction index by ensuring that all equipment services are reviewed with the customer. When the calibrations are completed, the customer simply signs the app on the iPhone. This electronic signature along with the calibration records are then stored on the Company’s servers.

To ensure 21 CFR Compliance, GenCal II was rigorously beta tested using real time scenarios up through October of this year. The software validation was performed by the IT and the quality assurance teams at Integrated Service Solutions and are documented to satisfy regulatory agency requirements.

“With this new software release, we now have greater continuity between our databases,” said George Fenzil, Director of IT. “These integrated databases and key user components create a simpler, faster and easier-to-use application.”

The new GenCal II software integrates seamlessly to the company’s Certificate Management System™ (CMS). This mobile friendly online document management tool allows customers 365/24/7 password protected access to their electronic calibration records. Its features include search, view and report printing as well as the ability to download the data to an Excel file.

“We have customers signing up weekly to use the value added service,” added Catherine Peetros, Director of Business Development. “It provides them with instant access to their data via mobile devices. And many of our customers use this database for real-time access to their equipment inventory.”

The new software release of GenCal II combined with the Certificate Management System, puts Integrated Service Solutions in the forefront of improving the customer experience and positively impacting customer retention.

“We strive to build long-lasting partnerships with our customers,” added Uricchio. In order to do that, we must provide them with constant improvements to our services without them having to ask for it. Launching this new software is another example of our commitment.”

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Growing demand for Pipette Calibration Services

Pipette Calibration Services

October 1, 2014 — Integrated Service Solutions, Inc. (the “Company) announced today they have made additional investments in equipment and resources to meet the growing demand of their pipette calibration business.

“To meet increasing requests for our pipette services, we have invested in additional test equipment and cross-training for our pipette technicians. This further increases our ability to meet the needs of our increasing customer base,” said Catherine Peetros, Director Business Development and Operations.

This expansion strengthens the company’s ability to meet the needs of customers throughout the U.S., Puerto Rico and the Caribbean who require on-site pipette calibrations as well as those that utilize the mail-in calibration program for 24 hour turnaround.

On-Site or Mail-In Program

Building upon the core competency of providing outstanding service and 17025 accredited pipette calibrations, Integrated Service Solutions has a large team of trained pipette technicians.

When a customer site has a significant amount of pipettes to be calibrated and they prefer them to be serviced at their facility, this team will travel to the site and calibrate all of the pipettes to an agreed upon schedule. Other customers opt for the mail-in program where pipettes are calibrated in the environmentally controlled Metrology lab. (For a 360° degree tour of the Metrology lab, click here: http://integratedservicesolutions.com/about/virtual-tour/)

Whether the pipettes are calibrated on-site or mailed-in, the customer receives the same high standard of service including:

  • A2LA 17025 accredited calibrations
  • Electronic calibration reports with complete As Found/As Left data
  • Password protected access to the Company’s Certificate Management System (CMS). This database allows provides 365/24/7 access to electronic calibrations records
  • Bar coded labels that clearly display the next calibration due date
  • Quality assurance review of reports
  • A designated customer service administrator to coordinate the scheduling and ensure everything is done on time
  • Automatic reminders in advance of the next calibration due date

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