May 2013 – Integrated Service Solutions, Inc. a single source service provider for equipment calibration and maintenance thanks its customers for their ongoing support as they celebrate their fifteenth year in business.
LANSDALE, PENNSYLVANIA—Milestones are a time of reflection. 15 years ago Integrated Service Solutions opened its doors in a home-based office pioneering the idea of a single source solution for life science companies. Today the company is headquartered in a dynamic 20,000 sq. ft. modern facility, employs nearly sixty full-time professionals and services more than 500 regulated businesses throughout the country.
“When I started this business, life-science companies had little choice but to call the Original Equipment Manufacturers’ (OEMs) or multiple service providers to calibrate and service the manufacturing and packaging equipment, analytical instrumentation and tools used by their employees. I realized it wasn’t cost effective to contact dozens of companies to service equipment,” said Joseph Uricchio, Founder and President of Integrated Service Solutions, Inc. “So, we founded this company on the idea of providing businesses with a single source solution for all their equipment calibration and maintenance needs.”
In 15 years, the Company has expanded from its core business base of servicing pharmaceutical and biotechnology companies to a roster of regulated businesses such as cosmetics, food and beverage and nutraceuticals. Along the way, they have earned the registrations necessary to service these industries including ISO 9001:2008 and ISO A2LA 17025.
“We are a service organization,” added Uricchio. “And to provide outstanding service takes trained field service specialists, a constant reinvestment in test equipment and an infrastructure that includes human resources, customer service, IT and quality personnel enthusiastic about delivering the very best in service.”
The company has an active recruitment program that includes partnering with local technical schools to take on new graduates, advertising on social media to find experienced technicians looking to start a new career as well as reaching out to returning veterans who have been trained in metrology or electronics. All field specialists and metrologists participate in a structured training program administered by Integrated Service Solutions’ technical directors and quality engineers.
“This is an exciting time for the company,” said Catherine Peetros, Director of Business Development. “We are investing in new talent and expanding steadily. We have some of the best talent in the industry who bring decades of experience with them.”
Integrated Service Solutions is a company on the move and constantly looking for ways to refine processes and streamline procedures passing along those cost savings to customers. The company devotes a significant amount of time and expense into their calibration software. They championed the idea of going paperless and seven years ago switched all of their calibration records to electronic documents.
“As we look to the future, the biggest challenge we face is staying focused on delivering exceptional service to our customers,” added Peetros. “With a solid business base and the passionate people who work here, many of whom have been with the company five years or more, we have a roadmap for success.”
About Integrated Service Solutions, Inc.
Integrated Service Solutions, Inc. is a privately-owned ISO 9001:2008 registered and an ISO/IEC 17025 accredited company with a demonstrated ability to perform specific calibrations.
The company, founded in 1998, specializes in providing equipment services to more than 500 regulated businesses nationwide. The Company, has a staff of nearly sixty full-time employees to provide single source service solutions across multiple technologies including:
- On-site Equipment Calibrations
- Metrology Laboratory Calibrations
- Equipment Preventive and Corrective maintenance
- Certifications for biosafety cabinets, hoods and cleanrooms
- Analytical Services for HPLC, GC, and Dissolution
- Validation Services (IQ/OQ/PQ)
- Standard Operating Procedure (SOP) Development and Implementation
- Project Management
- Technical Staffing, Training and Quality Engineering Consulting Services
Located in Eastern Montgomery County, Lansdale, Pennsylvania, USA in a 20,000 sq. ft. facility, the Company has Geothermal heated and cooled Metrology, Physical Dimensional, Total Organic Carbon (TOC) Analysis, Pipette and Mass (weight) Laboratories for precision calibrations.
For more information about Integrated Service Solutions, Inc.: http://www.integratedservicesolutions.com