September 4, 2013—Integrated Service Solutions, Inc. announced today the introduction of Live Chat on their web site. “The ability to talk with a live person through our web site is a stand out feature,” said Catherine Peetros, Director of Business Development. “Many times during the live chat, we direct the customer to specific pages on our web site and we can view, in real time, as they navigate the pages. This gives the ability to interact with the customers, quickly answer their questions and increase customer satisfaction. It adds the vital personal touch.”
Live chat is becoming more and more commonplace on websites as they look to differentiate themselves and provide customers with an engaging experience. Many people surveyed said they dislike waiting around for replies to emails. Instead, they are looking for real-time answers to questions.
Integrated Service Solutions takes a proactive approach to customer support. The company employs a dedicated team of customer service administrators. The focus of this team is providing a quick speed of response and building long-term business relationships with customers.
“Customer satisfaction is a key component of our service business and having a live chat feature allows our customer service administrators the ability to ‘talk’ with customers in real time. It gives visitors to our web site a chance to get to learn about the people behind the site,” added Peetros.
About Integrated Service Solutions, Inc.
Integrated Service Solutions, Inc. is a privately-owned ISO 9001:2008 registered and an ISO/IEC
17025 accredited company with a demonstrated ability to perform specific calibrations.
The company, founded in 1998, specializes in providing equipment services to more
than 500 regulated businesses nationwide. The Company, has a staff of sixty full-time employees to provide single source service solutions across multiple technologies including:
• On-site Equipment and Pipette Calibrations
• Metrology Laboratory Calibrations
• Equipment Preventive and Corrective maintenance
• Certifications for biosafety cabinets, hoods and cleanrooms
• Analytical Services for HPLC, GC, and Dissolution
• Validation Services (IQ/OQ/PQ)
• Standard Operating Procedure (SOP) Development and Implementation
• Project Management
• Technical Staffing, Training and Quality Engineering Consulting Services
Located in Eastern Montgomery County, Lansdale, Pennsylvania, USA in a 20,000 sq. ft. facility, the Company has Geothermal heated and cooled Metrology, Physical Dimensional, Total Organic Carbon (TOC) Analysis, Pipette and Mass (weight) Laboratories for precision calibrations.