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Successful completion of the ISO 9001:2008 surveillance audit

Integrated Service Solutions Building Spring 2014

May 1, 2014— Announcing today, the successful completion of the ISO 9001:2008 surveillance audit at Integrated Service Solutions, Inc. (the “Company”).

The audit, conducted by an independent registrar from the International Organization for Standardization (ISO) demonstrates that Integrated Service Solutions has a robust and mature quality management system. Key attributes of ISO focus on customer satisfaction and continuous improvement. These characteristics define the organizational structure of Integrated Service Solutions.

Joseph Uricchio, President/CEO said, “our commitment to service excellence is demonstrated by our annual ISO audits and it assures our customers that they receive the very best in quality and service from our company.”

Numerous infrastructure improvements were made in the past year to meet business challenges, enhance service to customers, improve operations and enhance communication with field personnel. Those include:

  • Launch of the Certificate Management System (CMS). This electronic database provides customers easy access to their calibration records via a password protected, encrypted web site.
  • Expansion of the field service team that includes an ISA Level III trained technician as well as developing a training program to mentor junior technicians.
  • Added additional departmental resources such as a Quality Assurance Manager, another customer service administrator and a software developer.
  • Reinvested in test equipment including the purchase of the SURETEST Torque Calibration system. This instrument expands the Company’s torque calibration capabilities for torque wrenches and screwdrivers.
  • Launched Live Chat on the Company web site for quicker, personalized customer service.
  • Developed a company Intranet as a means for immediate communication to all employees.

May marks the Company’s 16th year in business. This latest accomplishment of the annual ISO audit verifies the entire company is committed to service excellence.

Posted in: Company News, Equipment Calibration, Metrology Laboratory, Pipette Calibration

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Torque Calibration Capabilities

Torque Calibration
April 1, 2014 — Announcing the SURETEST Torque Calibration system, a laboratory grade instrument, expanding the A2LA accredited torque calibration capabilities for torque wrenches and screwdrivers at Integrated Service Solutions, Inc.

Integrated Service Solutions, Inc. (the “Company), is an ISO 9001:2008 registered company with an A2LA 17025 accreditation to perform specific calibration tasks, the Company regularly provides their nationwide customer base with continuous quality improvements. As a result, Integrated Service Solutions made the investment in a laboratory grade instrument that calibrates torque equipment from 4 In. Lbs. up to 600 Ft. Lbs. It has an accuracy of +/- .25% of indicated value and is individually serialized with a matching certificate of calibration traceable to N.I.S.T.

Joseph Uricchio, President/CEO said, “increasing customer demand necessitated that we make the investment in equipment that allows us to calibrate a wider range of torque equipment.”Torque calibrations are performed either on-site or in the Company’s climate-controlled Metrology Lab by technicians with advanced knowledge and skill levels. All torque tools are inspected and cleaned before being calibrated.

Electronic calibration documents include complete As Found and As Left data at no additional charge. In addition, any findings such as if the instrument had to be adjusted to pass calibration are noted in the comments section of the report. To complement the electronic documentation, all calibration stickers are bar coded. These durable, thermal printed labels eliminate human error, ensure data accuracy and are easy to read.

Posted in: Company News, Equipment Calibration, Metrology Laboratory

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GenCal II™ Certificate Management System Online

Certificate Management System - Integrated Service Solutions

February 3, 2014— Announcing the release of the GenCal II™ Certificate Management System website. This proprietary application was developed by the IT team at Integrated Service Solutions to provide our customers with easy access to their electronic calibration documents via our website.

Catherine Peetros, Director of Operations said, “All of the calibrations we perform are recorded electronically. And we wanted to provide our customers with quick access to their files. So our IT group designed an easy-to-use interface and a centralized, searchable database to store, view and retrieve electronic certificates.”

To ensure the integrity of the data, the platform uses multiple layers of security such as; Secure Socket Layer (SSL) encryption, password protection, a company-owned and managed firewall and other state of the art technologies. Customers request login credentials and all logins and downloads are recorded with a timestamp, user id and IP address.

“Providing our client base with a well organized document management system, ensures that they have ready access to all of their electronic documents in the event of an FDA or client audit and helps reduce administrative overhead for them,” added Peetros.

Integrated Service Solutions, Inc. has been a pioneer in the use of electronic calibration reports and bar coded labels as part of their comprehensive equipment calibration and maintenance program. The company’s electronic documents and e-signatures, introduced more than eight years ago, are 21 CFR 11 Compliant. This compliance is part of the FDA Code of Regulations which defines criteria to ensure that electronic records are trustworthy and reliable.

For more information about the GenCal II Certificate Management System, please email or click here

About Integrated Service Solutions, Inc.
Integrated Service Solutions, Inc. is a single source service provider providing customers with a
full-range of test equipment and instrument services to meet the needs of regulated industries across the U.S.

Privately-owned, ISO 9001:2008 registered and ISO/IEC 17025 accredited, the company, founded in 1998, specializes in providing equipment calibration and preventive maintenance services to more than 525 regulated businesses across multiple technologies including:

  • On-site Equipment and Pipette Calibrations
  • Metrology Laboratory Calibrations
  • Equipment Preventive and Corrective maintenance
  • Certifications for biosafety cabinets, hoods and cleanrooms
  • Analytical Services for HPLC, GC, and Dissolution
  • Compliance & Validation Services (IQ/OQ/PQ)
  • Project Management
  • Technical Staffing, Training and Quality Engineering Consulting Services

For more information on the company’s achievements and experience, services provided and key leadership, please visit the web site at:

Posted in: Blog, Company News, Equipment Calibration

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